Post Sales CRM Executive
3 days ago
We are seeking a proactive **Post-Sales CRM Success Specialist** to join our team. In this role, you will work closely with our existing customers to ensure they are maximizing the value of our CRM product. You will be responsible for understanding customer challenges, providing guidance on best practices, and delivering personalized support to enhance CRM usage. This role is key to driving user engagement and increasing CRM sales within our existing customer base.
**Key Responsibilities**:
- **Customer Engagement**: Connect with existing customers to understand their challenges with the CRM and provide solutions to improve their experience and efficiency.
- **User Guidance**: Offer hands-on guidance to customers on how to use the CRM effectively to achieve their business goals, increasing overall product adoption.
- **Demos and Training**: Provide product demos and training sessions as needed to educate customers on new features and functionalities.
- **Increase CRM Sales**: Identify opportunities to upsell and increase CRM licenses and services within the current customer base by showcasing the value of additional users or features.
- **Customer Relationship Management**: Build strong relationships with key stakeholders to ensure long-term satisfaction and retention.
- **Feedback Loop**: Act as a liaison between customers and the technical team to relay any software gaps or challenges faced by users.
- **Performance Metrics**: Track and report on CRM adoption rates, customer satisfaction, and sales growth from existing clients.
**Qualifications**:
- Experience in post-sales, customer success, or a similar role (preferably with CRM or software products).
- Strong communication and interpersonal skills with the ability to understand customer needs.
- Experience delivering product demos and training.
- Proven ability to drive customer satisfaction and increase product usage.
Pay: ₹30,000.00 - ₹50,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Business development: 1 year (preferred)
- Lead generation: 1 year (preferred)
- total work: 1 year (preferred)
- Sales: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8591786463
-
Executive Post Sales CRM
7 hours ago
Navi Mumbai, Maharashtra, India DC Consultants Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Description:We are having an urgent opening for the position of Executive Post Sales CRM -(Real Estate Developer) for a reputed Real Estate company at the Vashi location.Job Description:Responsibility :Welcome calls as per company requirements.Timely follow-up for Payments and registration as per the milestone. Escalation to be escalated to various...
-
Post Sales Executive
4 days ago
Andheri, Maharashtra, India Aashni + Co Full time ₹ 4,20,000 - ₹ 4,80,000 per yearKey Responsibilities:Customer Support Oversight : Manage and improve post-sales support (email, chat, calls) ensuring SLAs and CSAT/NPS targets are metReturns & Exchange Management : Design and streamline returns and exchange workflows in line with the company policy and fashion industry expectations (e.g., fit, style changes)Logistics & Delivery...
-
CRM Executive
1 week ago
Andheri, Mumbai, Maharashtra, India Stainless Steel Bazaar Pvt. Ltd. Full timeCRM Job Responsibilities Listed here are the job responsibilities of a CRM: - Oversee the customer relationship is essentially handled by the entire team. - Formulate and maintain significantly profitable relationships with key customers. - Keeping customers updated with all information on the latest products. This significantly helps in increasing the...
-
Post Sales Executive
1 week ago
Mumbai, Maharashtra, India goma proceess technologies pvt ltd Full timeJob Location - Thane Exp - 2 to 4 yrs *Job Summary:* The Post Sales Coordinator is responsible for managing customer accounts after the sales process, ensuring customer satisfaction, handling order processing, coordinating with various departments, and managing after-sales services. The role involves communication with clients, managing delivery...
-
Post
1 week ago
Mumbai, Maharashtra, India Artha Energy Full time**Location**:Mumbai, Maharashtra **Job Summary**: **About the Company**: Artha Energy Resources is a developer and owner of Solar Energy Projects. The organisation provides IPP solutions, EPC and O&M solutions to C&I customers across 17 states in India. **Key Responsibilities**: - Oversee the full post-sale lifecycle of C&I solar projects, from contract...
-
CRM Executive
1 week ago
Mumbai, Maharashtra, India Parsi Dairy Farm Pvt Ltd Full time**JOB DESCRIPTION -** The CRM Executive will be responsible for managing customer interactions, maintaining accurate customer databases, ensuring timely communication, and enhancing customer satisfaction and retention. The role requires proactive engagement with customers, coordination with internal departments, and effective use of CRM tools to support...
-
CRM Executive
14 hours ago
Mundhwa, Pune, Maharashtra, India Mahalaxmi Group Full time ₹ 4,80,000 per yearJob Description – CRM ExecutiveCompany: Mahalaxmi GroupLocation: Zen Astral, Keshav nagarIndustry: Real EstateAbout UsMahalaxmi group is a dynamic real estate organization committed to delivering high-quality housing solutions with a focus on customer satisfaction. We aim to create exceptional experiences for our clients while maintaining professionalism,...
-
CRM Executive
1 week ago
Mumbai, Maharashtra, India New Horizon Full time ₹ 4,80,000 per yearHiring for a CRM Executive with one of the leading Real Estate industry based in Ghatkopar.Job Summary:We are looking for a proactive and detail-oriented CRM Executive to manage the post-sales customer journey in a real estate organization. The role involves client interaction, coordination with internal departments and external stakeholders, and maintaining...
-
Sales Quality Assurance Specialist
10 hours ago
Maharashtra, Andheri, India SALES,COMMUNICATION Full time ₹ 6,00,000 - ₹ 18,00,000 per yearKey Responsibilities• Evaluate and monitor sales discovery meetings (demos), calls, emails, and SMS interactions for quality and compliance. • Audit closed deals to ensure accurate documentation, ethical practices, and proper sales process adherence. • Identify and report gaps (AFIs – Areas for Improvement) to enhance team performance and training...
-
CRM Executive
1 week ago
Turbhe Khurd, Navi Mumbai, Maharashtra, India SWIFT TECHNOPLAST PVT. LTD, Full time**Position Overview**: The CRM Executive will be the primary point of contact for customers after they place their orders. This role is ensuring that all post-sales activities are managed smoothly, and customer satisfaction is maintained. The CRM Executive will coordinate with multiple departments to provide timely updates and address any customer inquiries...