CRM Executive

3 days ago

Turbhe Khurd Navi Mumbai Maharashtra, India SWIFT TECHNOPLAST PVT. LTD, Full time

**Position Overview**:
The CRM Executive will be the primary point of contact for customers after they place their orders. This role is ensuring that all post-sales activities are managed smoothly, and customer satisfaction is maintained. The CRM Executive will coordinate with multiple departments to provide timely updates and address any customer inquiries or concerns.

**Key Responsibilities**:

- Order Confirmation: Confirm orders with customers and provide necessary details.
- Delivery Updates: Keep customers informed about delivery dates and any changes.
- Payment Follow-Up: Follow up on advance payments and ensure timely receipt of payments.
- Dispatch Communication: Notify customers about dispatch details and confirm receipt.
- Invoice Confirmation: Ensure customers have received invoices and materials correctly after dispatch.
- Customer Feedback: Regularly seek feedback from customers to improve service quality.
- Ongoing Communication: Maintain regular contact with customers to ensure a positive relationship.
- Post-Sales Coordination: Handle all post-sales activities, including customer inquiries and coordination with internal departments.

**Key Skills Required**:

- A pleasing and professional way of speaking.
- Fluency in Communication English, with strong speaking and writing skills, for corporate client interactions.
- 2-3 years of experience in a client coordination role or similar. Ability to communicate clearly and effectively with customers and internal teams.
- Problem Solving skill, Ability to take initiative, Follow-ups & ensure to resolution to customer concerns, issues complaints effectively.
- Interpersonal Skills: Ability to build and maintain strong relationships with customers.
- Problem-Solving Skills: Ability to resolve customer issues and handle complaints effectively.
- Coordination Skills: Proficiency in coordinating with different departments to ensure smooth operations.

**Education**:

- Bachelor’s degree, Business Administration, Marketing, or a related field.

**Experience**:

- 2-4 years of experience in a customer-facing role, preferably in CRM, sales coordination, or customer service.

Contact No: 8888825422

**Job Types**: Full-time, Permanent

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 15/09/2024

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