CRM Executive

3 days ago

Bandra Mumbai Maharashtra, India Aesthetic Solutions Full time

**Job Title/Designation: CRM Executive**

**Salary Bracket: INR 20,000 to INR 35,000**

Job Description: The CRM Executive will play a crucial role in managing customer relationships within the hair and beauty industry. Responsibilities include handling and monitoring inbound and outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction. The role requires a deep understanding of customer needs and the ability to provide personalized solutions.

**Key Responsibilities**:

- Manage and monitor incoming and outgoing calls to ensure customer satisfaction.
- Resolve customer inquiries efficiently and professionally.
- Maintain accurate records of customer interactions and transactions.
- Work closely with other teams to ensure customer issues are resolved.
- Provide feedback and suggestions to improve customer service processes.

**Required Skills**:

- Fluent in English with excellent communication skills.
- Strong convincing and negotiation skills over the phone.
- Pleasant and professional phone demeanor.
- Proficiency in using CRM software and tools.
- Basic skills in Google Sheets or Excel.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills.

**Preferred Experience**:

- Work Experience: Minimum of 2 years in a similar customer service or CRM role.
- Technology Proficiency: Familiarity with CRM software will increase the chances of selection.

**Work Schedule**:

- Full-time position.**
**- Monday off, working on Sundays.**
**- Typical working hours: 11 AM to 8 PM**

**Location: Bandra West, Linking Road, Mumbai**

Company Culture: The company is dedicated to fostering growth and development. Employees receive intensive training, including aggressive international sales training. There are significant growth opportunities, allowing progression from CRM Executive to Senior CRM, Consultant, Senior Consultant, and eventually Team Leader. The company values continuous learning and promotes individuals based on performance.

Application Process:

- Submit a resume.
- Initial screening call from HR to assess qualifications.
- A small test to evaluate relevant skills.

Deadline for Applications: Ongoing recruitment with no specific deadline.

**Benefits Offered**:

- Intensive training with opportunities for career growth.**
**- Sponsorship for additional training programs.**
**- Performance-based incentives.**
**- Long-term career prospects.**

**Additional Notes**:
**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 17/10/2024

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