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CRM Executive

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Bandra Mumbai Maharashtra, India UNTITLED CLOTHING Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Description – CRM Executive

Company: Untitled Clothing

Location: 50, Elco Arcade Mall, Hill Road, Bandra West, Mumbai – 400050

Work Timings: Monday to Saturday, 10:00 AM – 6:30 PM

Salary: ₹20,000 – ₹25,000 per month

About Us

Untitled Clothing is a fashion-forward brand based in Bandra, Mumbai. We are dedicated to offering our customers the latest trends with the best shopping experience.

Role Overview

We are seeking a CRM Executive who will be the first point of contact for our customers across social media, WhatsApp, and email. The ideal candidate will be fluent in English, customer-oriented, and able to handle return, exchange, and refund queries professionally.

Key Responsibilities

  • Respond to customer queries and comments on social media platforms (Instagram, etc.)
  • Provide customer support via WhatsApp, email, and Instagram DMs
  • Assist customers with return, exchange, and refund-related queries
  • Maintain a high level of professionalism and ensure timely responses
  • Keep records of customer interactions, issues, and resolutions
  • Work closely with the operations team to ensure smooth handling of customer requests

Requirements

  • HSC/Graduate (preferred)
  • Fluent in English – both written and spoken
  • Excellent communication and customer service skills
  • Familiarity with social media platforms (especially Instagram)
  • Ability to multitask and handle multiple queries simultaneously
  • Prior customer support experience is an added advantage

Job Types: Full-time, Internship

Contract length: 1 month

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person