CRM Executive

3 days ago


Bandra Mumbai Maharashtra, India UNTITLED CLOTHING Full time

**Job Description - CRM Executive**

**Company**: Untitled Clothing
**Location**: 50, Elco Arcade Mall, Hill Road, Bandra West, Mumbai - 400050
**Work Timings**: Monday to Saturday, 10:00 AM - 6:30 PM
**Salary**: ₹20,000 - ₹25,000 per month

**About Us**
Untitled Clothing is a fashion-forward brand based in Bandra, Mumbai. We are dedicated to offering our customers the latest trends with the best shopping experience.

**Role Overview**

**Key Responsibilities**
- Respond to customer queries and comments on social media platforms (Instagram, etc.)
- Assist customers with return, exchange, and refund-related queries
- Maintain a high level of professionalism and ensure timely responses
- Keep records of customer interactions, issues, and resolutions
- Work closely with the operations team to ensure smooth handling of customer requests

**Requirements**:

- HSC/Graduate (preferred)
- Fluent in English - both written and spoken
- Excellent communication and customer service skills
- Familiarity with social media platforms (especially Instagram)
- Ability to multitask and handle multiple queries simultaneously
- Prior customer support experience is an added advantage

**Job Types**: Full-time, Internship
Contract length: 1 month

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Work Location: In person


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