Retail operations

8 hours ago

Mumbai, Maharashtra, India Eridani Fashions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities

Store Operations:

  • Oversee daily store operations and ensure compliance with company SOPs and visual merchandising standards.
  • Coordinate with store managers to ensure staffing, scheduling, and store readiness.
  • Monitor store inventory levels and facilitate timely stock replenishment and transfers.
  • Drive adherence to operational checklists, opening/closing procedures, and in-store customer experience protocols.

Sales & Performance Monitoring:

  • Track daily/weekly/monthly sales performance and KPIs for each store.
  • Analyze sales data to identify trends, issues, and opportunities for growth.
  • Support store teams in meeting targets through training and operational excellence.

Team Management & Training:

  • Assist in the hiring, onboarding, and training of store staff.
  • Support employee engagement, motivation, and performance management initiatives.
  • Conduct regular store visits to coach and assess team performance.

Inventory & Supply Chain Coordination:

  • Liaise with warehouse and supply chain teams for timely deliveries and returns.
  • Manage shrinkage, stock audits, and loss prevention initiatives.
  • Ensure accurate stock records using POS and inventory management systems.
  • Be well versed with the store retail system and transactions like GRN,catalogue creation,stock in/out etc.

Customer Experience:

  • Maintain high standards of customer service across all stores.
  • Handle escalated customer issues in collaboration with store teams.
  • Ensure the implementation of promotional campaigns and in-store events.

Compliance & Reporting:

  • Ensure all stores adhere to legal, safety, and company regulations.
  • Generate and analyze operational reports (sales, footfall, conversion, etc.).
  • Recommend process improvements and operational enhancements.

Preferred candidate profile

Experience & Background:

  • 24 years of experience in retail operations, preferably with 1+ year in a supervisory or assistant manager role.
  • Proven experience in managing or supporting daily store operations, including inventory management, visual merchandising, and customer service.
  • Experience in multi-store management or supporting area managers (a plus).
  • Familiarity with retail management systems (POS, ERP, inventory software).

Education:

  • Bachelors degree in Business Administration, Retail Management, or a related field preferred.
  • Additional certifications in retail operations, customer service, or team management are an advantage.

Skills & Competencies:

  • Strong leadership and team supervision skills.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to interpret sales reports and KPIs.
  • Proficiency in MS Office Suite (Excel, Word, Outlook) and retail software tools.
  • Organizational and time management skills with attention to detail.

Personal Attributes:

  • Results-driven and customer-focused.
  • Flexible and adaptable to a fast-paced, changing environment.
  • High integrity and commitment to company values and brand.
  • Proactive problem-solver with a hands-on approach.

Availability:

  • Willingness to work weekends, holidays, and extended hours when necessary.
  • Open to travel between store locations (if required).

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