Retail Operations Manager

16 hours ago

Mumbai, Maharashtra, India MacV Full time ₹ 8,00,000 per year

MacV by McPherson & Valentine is a fashion and lifestyle brand renowned for stylish eyewear. Originating from Scotland, MacV has been in India for over a decade. The brand boasts a presence in more than 100+ leading shopping malls and airports across the country.

Role Description

This is a full-time on-site role for a Sales Operations Manager located in the Mumbai Metropolitan Region. The Sales Operations Manager will manage day-to-day operations, ensure customer satisfaction, analyze sales data, and improve customer service processes. The role involves developing and implementing operations strategies, overseeing sales performance, and coordinating with different departments for smooth operations.

Job Title:
Sales & Operation Manager – Retail

Location: Andheri, Mumbai

Department: Sales

Reports To: Sales Head

CTC - Upto 8 Lac + (Upto 25K Monthly Incentive)

Key Responsibilities:

Sales Management:

  • Drive top-line sales across all assigned stores through effective execution of sales strategies
  • Monitor store KPIs: conversion rate, ATV, UPT, footfall, and target achievement
  • Guide store teams in upselling, cross-selling, and delivering exceptional customer service
  • Ensure implementation of in-store promotions, product launches, and merchandising standards
  • Analyze sales trends and consumer behavior to improve performance

Operations Management:

  • Ensure seamless daily operations across stores as per SOPs and brand guidelines
  • Oversee inventory management: replenishment, shrinkage control, and stock accuracy
  • Conduct store audits and ensure compliance with health, safety, and visual standards
  • Coordinate with backend teams: logistics, supply chain, and marketing
  • Maintain store hygiene, upkeep, and operational readiness at all times

People Management:

  • Lead, coach, and mentor store managers and retail staff
  • Drive staff productivity and ensure performance appraisals are data-driven
  • Support recruitment, training, and retention of high-performing teams
  • Foster a culture of accountability, collaboration, and customer-first thinking

Required Skills & Experience:

Graduate/Postgraduate in Business, Retail, or related field

5+ years of experience in multi-store retail management

Strong leadership, team-building, and interpersonal skills

Sound understanding of sales analytics and retail KPIs

Proficiency in Excel, reporting tools, and retail management systems

Willingness to travel frequently to store locations

  • Retail Store Manager

    15 hours ago

    Mumbai, Maharashtra, India Reliance Retail Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Store ManagerDepartment: Store OperationsLocation: MumbaiEducation: Post Graduation/GraduationExperience: 4 to 10 years in retail managementJob Description:Looking for a dynamic and experienced Store Manager to oversee all aspects of store operations at our premium fashion retail outlet in Mumbai. The Store Manager will be responsible for driving...

  • Retail Planner

    4 weeks ago

    Mumbai, Maharashtra, India Reliance Retail Full time

    Position PlannerRole Retail planner advises retail stores on all aspects of strategy planning and development to maximize sales Retail planners use sales information to forecast the best products to sell and next possible trends He she works towards converting inventory to sales in the least possible time Key Responsibilities Weekly Monthly Yearly...

  • Retail Operations Manager- Galeries Lafayette

    17 hours ago

    Mumbai, Maharashtra, India Aditya Birla Fashion and Retail Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About the role : Very Impactful role in India's foremost Luxury departmental store. Team Management : Yes. Inventory/Alterations/facility R&M report into this role Manager: Deputy Retail Director Skip Level Manager : Retail Director Peers : FOH teams, Head Cashier, Admin, etc Ideal Candidate :Someone who enjoys the daily grind of activities and takes pride...

  • Chief Retail Operations Manager

    3 days ago

    Mumbai, Maharashtra, India beBeeLeadership Full time

    Overview of the Role">The Store Manager is accountable for overseeing the daily operations of the store and ensuring it consistently meets and exceeds customer service expectations.">This position involves leading a team of sales professionals, enforcing company policies, optimizing store layout, maintaining inventory levels, resolving customer complaints,...

  • Retail Operations Manager

    3 days ago

    Mumbai, Maharashtra, India beBeeManagement Full time ₹ 90,00,000 - ₹ 1,20,00,000

    As a Retail Operations Manager, you will play a pivotal role in driving store sales and customer retention.Key Responsibilities:Customer & Sales ManagementDeliver outstanding customer service to drive store sales and customer loyalty.Assist in handling customer queries, complaints, and escalations efficiently.Support the Store Manager in achieving monthly...

  • Retail Operations Manager

    6 days ago

    Mumbai, Maharashtra, India beBeeStore Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Store ManagerWe are seeking a highly skilled and experienced Store Manager to oversee the daily operations of our retail store. The successful candidate will be responsible for ensuring exceptional customer satisfaction, managing inventory, implementing loss prevention measures, and providing excellent customer service.The ideal candidate will...

  • Operations And Retail Manager

    15 hours ago

    Mumbai, Maharashtra, India Living Liquidz Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Requirements:-Required Industry : Retail, Hospitality & Hotel Industry only-Good CommunicationJob Description:Retail OperationAssist the store manager in running smooth operations within the defined policies and guidelines of the company, ensuring 100% customer satisfaction at all times.Interact with every single customer, understand their requirement, and...

  • Showroom Manager

    4 days ago

    Mumbai, Maharashtra, India beBeeOperations Full time ₹ 20,00,000 - ₹ 30,00,000

    Job OverviewThis role entails managing showroom operations in a retail setting.Key ResponsibilitiesThe successful candidate will be responsible for:Scheduling and delegating tasks to ensure seamless store operationsRecruiting, training, and developing employees to enhance job performanceCultivating a positive work environment through coaching and...

  • Retail Operations Excellence Manager

    14 hours ago

    Mumbai, Maharashtra, India Burgundy Hospitality Full time US$ 9,00,000 - US$ 12,00,000 per year

    Job Title: Retail Operations Excellence Manager ROYCEAs the Retail Operations Excellence Manager for ROYCE Chocolates, you will be responsible for ensuring operational excellence across Exclusive Brand Outlets (EBOs), Multi-Brand Outlets (MBOs), Shop-in-Shops (SIS), dark stores, and e-commerce channels. The role demands a strong focus on optimizing store...

  • Retail Operations Manager

    3 days ago

    Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000

    Assistant Store DirectorThis key leadership role oversees the day-to-day operations of a retail store.Direct daily store activities, manage team performance, and provide exceptional customer service in an engaging store environment.Maintain accurate records to track progress and make informed business decisions.Main Responsibilities:Plan and execute visual...