Retail Operations Manager

1 week ago

Mumbai, Maharashtra, India MacV Full time ₹ 15,00,000 - ₹ 25,00,000 per year

MacV by McPherson & Valentine is a fashion and lifestyle brand renowned for stylish eyewear. Originating from Scotland, MacV has been in India for over a decade. The brand boasts a presence in more than 100+ leading shopping malls and airports across the country.

Role Description

This is a full-time on-site role for a Sales Operations Manager located in the Mumbai Metropolitan Region. The Sales Operations Manager will manage day-to-day operations, ensure customer satisfaction, analyze sales data, and improve customer service processes. The role involves developing and implementing operations strategies, overseeing sales performance, and coordinating with different departments for smooth operations.

Job Title:
Sales & Operation Manager – Retail

Location: Andheri, Mumbai

Department: Sales

Reports To: Sales Head

CTC - Upto 8 Lac + (Upto 25K Monthly Incentive)

Key Responsibilities:

Sales Management:

  • Drive top-line sales across all assigned stores through effective execution of sales strategies
  • Monitor store KPIs: conversion rate, ATV, UPT, footfall, and target achievement
  • Guide store teams in upselling, cross-selling, and delivering exceptional customer service
  • Ensure implementation of in-store promotions, product launches, and merchandising standards
  • Analyze sales trends and consumer behavior to improve performance

Operations Management:

  • Ensure seamless daily operations across stores as per SOPs and brand guidelines
  • Oversee inventory management: replenishment, shrinkage control, and stock accuracy
  • Conduct store audits and ensure compliance with health, safety, and visual standards
  • Coordinate with backend teams: logistics, supply chain, and marketing
  • Maintain store hygiene, upkeep, and operational readiness at all times

People Management:

  • Lead, coach, and mentor store managers and retail staff
  • Drive staff productivity and ensure performance appraisals are data-driven
  • Support recruitment, training, and retention of high-performing teams
  • Foster a culture of accountability, collaboration, and customer-first thinking

Required Skills & Experience:

Graduate/Postgraduate in Business, Retail, or related field

5+ years of experience in multi-store retail management

Strong leadership, team-building, and interpersonal skills

Sound understanding of sales analytics and retail KPIs

Proficiency in Excel, reporting tools, and retail management systems

Willingness to travel frequently to store locations

  • Retail Store Manager

    7 days ago

    Mumbai, Maharashtra, India Reliance Retail Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Store ManagerDepartment: Store OperationsLocation: MumbaiEducation: Post Graduation/GraduationExperience: 4 to 10 years in retail managementJob Description:Looking for a dynamic and experienced Store Manager to oversee all aspects of store operations at our premium fashion retail outlet in Mumbai. The Store Manager will be responsible for driving...

  • Brand & Operations Manager

    3 days ago

    Mumbai, Maharashtra, India Element Retail Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    We are looking for a dynamic Brand & Operations Manager to lead the day-to-day functioning of our premium handcrafted bags and accessories brand. This role is ideal for someone who understands the balance between creativity, operations, and business - ensuring smooth production, omnichannel sales, and a consistent brand experience across all touchpoints.You...

  • Brand & Operations Manager

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Element Retail Full time

    We are looking for a dynamic Brand & Operations Manager to lead the day-to-day functioning of our premium handcrafted bags and accessories brand. This role is ideal for someone who understands the balance between creativity, operations, and business - ensuring smooth production, omnichannel sales, and a consistent brand experience across all touchpoints.You...

  • Retail operations

    1 week ago

    Mumbai, Maharashtra, India Eridani Fashions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role & responsibilitiesStore Operations:Oversee daily store operations and ensure compliance with company SOPs and visual merchandising standards.Coordinate with store managers to ensure staffing, scheduling, and store readiness.Monitor store inventory levels and facilitate timely stock replenishment and transfers.Drive adherence to operational checklists,...

  • Retail Operation Manager

    2 weeks ago

    Mumbai, Maharashtra, India Global SS Beauty Brands Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Overview: As a Beauty Store Manager, you will lead and manage a team of beauty advisors and support staff. Your primary responsibility will be recruiting, hiring, training, and supervising the team while setting clear expectations and goals. Providing continuous coaching, feedback, and development opportunities to ensure the team's success will be...

  • Retail Manager

    1 week ago

    Mumbai, Maharashtra, India Designer World Of Manufacturing And Trading Llp Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job ResponsibilitiesDrive retail sales and market the companys watch brand across retail stores in India.Manage and expand retail networks, including dealers, distributors, and channel partners.Oversee retail operations, merchandising, and in-store promotions to enhance brand visibility.Develop and execute retail sales strategies to achieve business...

  • Retail Operations Executive

    1 week ago

    Mumbai, Maharashtra, India Rubans Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Role:We are seeking a highly organized and analytical Sales Operations Executive to manage and support our growing offline business in both General Trade (GT) and Modern Trade (MT) channels. This role will be crucial in driving operational excellence across our partnerships with major offline retailers in global markets such as the USA, UK, Canada,...

  • Manager - Warehouse Operations Retail

    5 days ago

    Mumbai, Maharashtra, India The Souled Store Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    What do we do?The Souled Store is one India's fastest growing youth focused lifestyle brand. We started in 2013 as a homegrown Indian brand and today we are one of the largest online merchandising platforms with licenses like Disney, Warner Bros., WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies,...

  • Retail Deputy Manager

    1 day ago

    Mumbai, Maharashtra, India Adani Enterprises Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Deputy Manager - Retail About Business: Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group...

  • Operations Intern

    1 week ago

    Mumbai, Maharashtra, India Aditya Birla Fashion and Retail Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company:Aditya Birla Fashion & RetailLocation:MumbaiDuration:2 MonthsReporting To:Operations ManagerAbout the Role:Aditya Birla Fashion & Retail is excited to bring the iconic French luxury department storeGaleries Lafayetteto India. We are currently hiring anOperations Internto support the store's launch and day-to-day operations. This is a unique...