Senior Training Manager

2 weeks ago


Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Preferred Immediate Joiners.

Role & responsibilities

  • Customer: Liaises with clients to assess business needs and for training requirements / updates.
  • Conducts calibrations with clients on requirements and performance.
  • Seeks client's approval for new test modules before their roll out on the floor. Seeks client's sign-off for updated training material.
  • Drive Performance metrics and ensure all targets are met at daily, weekly & monthly levels
  • Proactive & excellent on meeting on time client defined SLAs
  • Daily, Weekly, Monthly level Governance
  • Operational Excellence:
  • Designs training & test modules based on needs. Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations. Resolves issues pertaining to process knowledge with clients.
  • Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
  • Conducts interviews & coordinates with HR for recruiting trainers / trainees Ensure 100% adherence on client driven SOP & BEST T&D compliance Prepare Trainers through TTT/ Platform skills certification
  • Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability
  • Coordinates with all stakeholders to ensure New Hire training process runs effectively Prepare and attend all business / client reviews & work on the action plans to improve business performance
  • Understanding of root cause analysis & reasons to better performance
  • Interacts with IT team for creation and deletion of Ids for new team members.
  • People & Culture: Measures performance of the team through performance appraisals and responsible for team motivation and retention.
  • Responsible for retaining trainees & trainers Guides the trainers to measure training effectiveness and ascertain trainees learning curve.
  • Counsels and guides trainees who are off track.
  • Adheres to release date of trainees to OJT as per schedule. Conducts or nominates developmental workshops for trainers to enhance skills. Ensures adherence to norms specified by COPC certification and ISO Creates SOPs for training department and various processes.

Preferred candidate profile



  • Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesRole - Senior Manager, Training - Business Impact Group, Tied Agency ( L4 )Education and Experience - Graduate with 4 - 8 years of training experienceJob Responsibilities -a) To manage training and development objectives of mapped employees and cluster.b) To ensure optimal training coverage to realized desired sales and product mix...


  • Mumbai, Maharashtra, India MS Forward Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Role & responsibilitiesNational Training Manager will lead the learning and development initiatives for variable channel. He / She will design and deliver training programs, manage resources, and evaluate the effectiveness of training solutions. Their goal is to foster a culture of continuous learning and professional growth.Key Responsibilities :Develop and...


  • Mumbai, Maharashtra, India BaseBiz Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Manager / Senior Manager – Learning & DevelopmentLocation: Mumbai (Candidates from Mumbai Only)Experience: Minimum 10 years in Learning & Development.Certification inTraining Delivery, Instructional Design, Psychometric Tools, etc. is preferred.Role Overview:We are seeking a dynamic and experienced Manager / Senior Manager – Learning &...


  • Mumbai, Maharashtra, India AnandRathi Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Primary Job Responsibilities:Analyze Training Needs:Conduct comprehensive assessments to identify training needs across various departments.Utilize surveys, interviews, and performance data to determine skill gaps and areas for improvement.Create Training Plans:Develop strategic training plans tailored to meet the identified needs of employees.Ensure...


  • Mumbai, Maharashtra, India LOreal Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Summary:The Regional Sales Training Manager is responsible for designing and delivering educational sales enablement programs for our Sales workforce (Internal & External), conducting skills gap analysis, preparing learning material, and evaluating results after each training session. For this role, you will work closely with our Regional Sales Manager...

  • Training Manager

    2 weeks ago


    Mumbai, Maharashtra, India Anlage Infotech Full time ₹ 80,00,000 - ₹ 2,00,00,000 per year

    Role OverviewWe are looking for an experienced Training Manager to design, deliver, and oversee training programs for F&B and Housekeeping departments in a luxury hospitality environment. The ideal candidate will have a proven track record in leading learning initiatives in 4/5 star properties, strong facilitation skills, and the ability to align training...

  • Senior Manager

    5 days ago


    Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Sub-DepartmentMarketing | Performance MarketingJob posted onSep 17, 2025Employee TypePermanentExperience range (Years)8 years - 14 yearsFunctional AreaMaster Team NameAbout Emeritus & Daskalos:Emeritus is redefining global education by making high-quality learning accessible and affordable for individuals, companies, and governments. Through partnerships...

  • Training Manager

    1 day ago


    Mumbai, Maharashtra, India Beauty Concepts Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Position Title: Trainer/Training Manager, IndiaJob Type: Full-Time, PermanentLocation – MumbaiWork Experience – 5+ YearGender – Male/FemaleAbout the company:BCPL – BEAUTY CONCEPTS, established in the year 1996 is a member of the Bahety Group of Companies, one of the most trusted business houses from Kolkata. With a brand portfolio exceeding 45...

  • Training Manager

    2 weeks ago


    Mumbai, Maharashtra, India proctor aviation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Proctor Aviation looking for Training Manager for our client based in South East Asia.The position reports to the CEO and is the executive responsible for Ensuing that the Instructor team has the appropriate qualifications, experience and resources necessary to deliver cost-effective, high quality, instruction. Implement Company Policies and...


  • Navi Mumbai, Maharashtra, India Marriott International, Inc Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Description JOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organizations mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is...