Senior Training Manager
12 hours ago
Job Title: Senior Manager – Training (International BFSI)
Location: [Mumbai, Malad]
Employment Type: Full-Time
Department: Learning & Development / Operations / BFSI
Job Summary:
We are seeking an experienced and strategic Senior Manager – Training to lead learning and development initiatives across international BFSI operations. The ideal candidate will have deep domain expertise in banking, financial services, and insurance, with a proven track record of designing and delivering training programs for global teams in compliance, customer service, operations, and risk management.
Key Responsibilities:
- Develop and implement training strategies aligned with international BFSI standards and business goals.
- Lead end-to-end training lifecycle: needs analysis, content design, delivery, and evaluation.
- Oversee onboarding, process, compliance, and leadership training across banking, insurance, and financial services verticals.
- Collaborate with global stakeholders to localize training for regional regulations.
- Manage a team of trainers and instructional designers across geographies.
- Monitor training effectiveness using KPIs such as CSAT, NPS, productivity, and quality scores.
- Ensure alignment with regulatory bodies and audit requirements for training documentation and delivery.
- Leverage digital learning platforms (LMS, e-learning, virtual classrooms) to scale training globally.
- Drive continuous improvement through feedback loops, post-training assessments, and refresher programs.
Qualifications:
- Bachelor's or Master's degree in any field.
- 8+ years of experience in training and development within the BFSI domain, with international exposure.
- Strong understanding of banking operations, insurance workflows, financial compliance, and customer service.
- Experience managing global training teams and cross-border learning programs.
- Excellent communication, stakeholder management, and leadership skills.
Preferred Skills:
- Certifications in training (e.g., CPTM, ATD, Kirkpatrick) or BFSI (e.g., CAMS, ICA, IRDA).
- Familiarity with LMS platforms (e.g., SuccessFactors, Cornerstone, Moodle).
- Knowledge of Six Sigma, Lean, or other process improvement methodologies.
- Multilingual capabilities are a plus.
What We Offer:
- A global platform to lead impactful training initiatives.
- Opportunities for career advancement in L&D and BFSI leadership.
- Competitive compensation and benefits.
- Access to cutting-edge learning technologies and resources.
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