Senior Training Manager

8 hours ago

Mumbai, Maharashtra, India TP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Senior Manager – Training (International BFSI)

Location: [Mumbai, Malad]

Employment Type: Full-Time

Department: Learning & Development / Operations / BFSI

Job Summary:

We are seeking an experienced and strategic Senior Manager – Training to lead learning and development initiatives across international BFSI operations. The ideal candidate will have deep domain expertise in banking, financial services, and insurance, with a proven track record of designing and delivering training programs for global teams in compliance, customer service, operations, and risk management.

Key Responsibilities:

  • Develop and implement training strategies aligned with international BFSI standards and business goals.
  • Lead end-to-end training lifecycle: needs analysis, content design, delivery, and evaluation.
  • Oversee onboarding, process, compliance, and leadership training across banking, insurance, and financial services verticals.
  • Collaborate with global stakeholders to localize training for regional regulations.
  • Manage a team of trainers and instructional designers across geographies.
  • Monitor training effectiveness using KPIs such as CSAT, NPS, productivity, and quality scores.
  • Ensure alignment with regulatory bodies and audit requirements for training documentation and delivery.
  • Leverage digital learning platforms (LMS, e-learning, virtual classrooms) to scale training globally.
  • Drive continuous improvement through feedback loops, post-training assessments, and refresher programs.

Qualifications:

  • Bachelor's or Master's degree in any field.
  • 8+ years of experience in training and development within the BFSI domain, with international exposure.
  • Strong understanding of banking operations, insurance workflows, financial compliance, and customer service.
  • Experience managing global training teams and cross-border learning programs.
  • Excellent communication, stakeholder management, and leadership skills.

Preferred Skills:

  • Certifications in training (e.g., CPTM, ATD, Kirkpatrick) or BFSI (e.g., CAMS, ICA, IRDA).
  • Familiarity with LMS platforms (e.g., SuccessFactors, Cornerstone, Moodle).
  • Knowledge of Six Sigma, Lean, or other process improvement methodologies.
  • Multilingual capabilities are a plus.

What We Offer:

  • A global platform to lead impactful training initiatives.
  • Opportunities for career advancement in L&D and BFSI leadership.
  • Competitive compensation and benefits.
  • Access to cutting-edge learning technologies and resources.

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