Technical Support Executive

2 weeks ago

Vesu Surat Gujarat, India Com Full time ₹ 2,50,000 - ₹ 3,50,000 per year

Key Responsibilities

1. Customer Support (Tickets & WhatsApp)

  • Respond to customer tickets and WhatsApp queries promptly and professionally.
  • Categorize and prioritize support requests based on urgency.
  • Escalate complex issues to the technical team when necessary.
  • Follow up with customers to ensure satisfaction.

2. Customer Training

  • Conduct training sessions via Zoom or AnyDesk.
  • Prepare customized training materials.
  • Record sessions (with consent) and share resources for future reference.
  • Collect feedback to improve future sessions.

3. Bot & Automation Setup

  • Understand customer requirements and design custom bots and automations.
  • Test and deploy bots, ensuring seamless operation.
  • Train customers on usage and provide documentation.

4. Onboarding & API Integration

  • Guide new customers through WhatsApp API setup and migration.
  • Explain key features, test integrations, and resolve onboarding issues.

5. Instructional Video Creation

  • Create short video tutorials to explain platform features and updates.
  • Ensure clarity, quality, and accessibility for customers.

Requirements

  • Strong communication and customer service skills.
  • Basic technical knowledge (WhatsApp API or automation experience a plus).
  • Familiarity with tools like Zoom, AnyDesk, and ticketing systems.
  • Ability to multitask and manage multiple customer requests efficiently.

Why Join Us

  • Work with an official Meta Business Partner.
  • Gain hands-on experience with automation tools and customer engagement technology.
  • Opportunities for growth and continuous learning.

Apply Now: Send your resume to

Job Types: Full-time, Fresher

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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