Technical Support Associate

3 days ago

Vesu Surat Gujarat, India 9600e4fe-f560-44f4-8ed1-8a2c7b15845b Full time ₹ 2,40,000 - ₹ 7,20,000 per year

Key Responsibilities

1. Customer Support (Tickets & WhatsApp)

  • Respond promptly and professionally to customer tickets and WhatsApp queries.
  • Categorize and prioritize support requests based on urgency.
  • Escalate complex issues to the technical team when required.
  • Follow up with customers to ensure complete satisfaction.

2. Customer Training

  • Conduct virtual training sessions via Zoom or AnyDesk.
  • Create and deliver customized training materials.
  • Record sessions (with consent) and share training resources.
  • Collect feedback and continuously improve training quality.

3. Bot & Automation Setup

  • Understand client needs and design custom WhatsApp bots and automations.
  • Test, deploy, and ensure smooth functioning of automation workflows.
  • Provide user training and documentation for seamless adoption.

4. Onboarding & API Integration

  • Guide new customers through WhatsApp API setup and migration.
  • Explain key product features, test integrations, and resolve onboarding issues.

5. Instructional Video Creation

  • Create short, engaging tutorial videos explaining platform features and updates.
  • Ensure videos are clear, high-quality, and user-friendly.

Requirements

  • Excellent communication and customer service skills.
  • Basic technical understanding (experience with WhatsApp API or automation tools is a plus).
  • Proficiency with Zoom, AnyDesk, and ticketing systems.
  • Ability to multitask and manage multiple customer requests efficiently.
  • Strong problem-solving mindset and eagerness to learn new technologies.

Why Join Us

Work with an official Meta Business Partner.

Get hands-on experience with leading automation and engagement tools.

Be part of a dynamic, growth-oriented team in Surat's thriving tech ecosystem.

Continuous learning opportunities and career growth.

Friendly and supportive work culture.

How to Apply

If you're ready to take your career to the next level, apply today

Send your updated resume to WhatsApp).

Join us and be part of Surat's best startup company.

Job Types: Full-time, Part-time, Permanent, Fresher, Internship

Pay: ₹10, ₹30,000.00 per month

Benefits:

  • Flexible schedule
  • Paid time off

Education:

  • Higher Secondary(12th Pass) (Preferred)

Location:

  • Vesu, Surat, Gujarat (Preferred)

Work Location: In person

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