General Manager
2 weeks ago
Job Summary:
The General Manager will be responsible for the overall performance, growth, and profitability of all restaurant outlets under the brand. This role involves strategic planning, operational excellence, financial management, and people leadership to ensure consistent guest experience, quality standards, and business success across all locations.
Key Responsibilities:1. Operations Management
- Oversee day-to-day operations of all outlets to ensure efficiency, consistency, and adherence to brand standards.
- Develop and implement SOPs for kitchen, service, hygiene, and safety across all outlets.
- Conduct regular audits to ensure operational excellence and compliance.
- Drive innovation in menu, service, and presentation in coordination with the culinary and marketing teams.
2. Financial Performance
- Prepare and monitor annual budgets, P&L statements, and sales forecasts for each outlet.
- Analyze performance reports and identify areas for cost optimization and revenue growth.
- Implement strategies to achieve financial targets and maintain profitability.
3. Business Growth & Development
- Plan and execute expansion strategies — new outlet openings, feasibility studies, and market analysis.
- Build relationships with vendors, landlords, and local authorities for smooth operations and expansion.
- Identify new business opportunities, partnerships, and local marketing initiatives.
4. Team Leadership & HR
- Lead and mentor Area Managers, Restaurant Managers, and Head Chefs across outlets.
- Build a strong performance culture through effective recruitment, training, and development programs.
- Foster employee engagement, motivation, and retention.
5. Guest Experience & Quality
- Ensure consistent guest satisfaction across all locations through feedback analysis and corrective actions.
- Maintain high standards of food quality, service, and hygiene.
- Handle escalated customer concerns professionally and promptly.
6. Compliance & Standards
- Ensure compliance with FSSAI, labor laws, fire safety, and other statutory requirements.
- Maintain brand integrity and uphold company values in all operations.
Key Skills & Competencies:
- Strong leadership and team management skills
- Excellent understanding of restaurant operations and P&L management
- Strategic and analytical thinking with problem-solving ability
- Strong communication and interpersonal skills
- Knowledge of food safety and hygiene regulations
- Ability to manage multiple outlets and priorities simultaneously
Qualifications & Experience:
- Bachelor's Degree in Hotel Management / Business Administration or related field
- Minimum 8–12 years of experience in F&B operations, with at least 3–5 years in a multi-unit managerial role
- Proven experience in managing a food chain or franchise operation preferred
Key Performance Indicators (KPIs):
- Outlet profitability and sales growth
- Customer satisfaction scores
- Operational audit scores
- Employee retention and engagement
- Successful new store openings
Job Type: Full-time
Benefits:
- Provident Fund
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