Application Service Manager
2 weeks ago
Job Summary:
Seeking an experienced Application Services Manager with 10+ years in Production Support for General Insurance systems (Motor, Health, Fire, Claims). The role involves ensuring high availability and performance of core insurance platforms, collaborating with cross-functional teams, and driving incident resolution and preventive measures.
Key Responsibilities:
- Provide L2/L3 support for insurance applications.
- Monitor system performance and resolve incidents.
- Collaborate with development, QA, and infra teams for RCA and fixes.
- Maintain and enhance policy issuance platforms.
- Ensure SLA compliance and data security.
- Document support processes and participate in release/UAT activities.
Desired Profile:
- 10+ years in Production Support (General Insurance).
- Strong domain knowledge in Motor, Health, Fire, and Claims.
- Experience with platforms like Guidewire, TCS BaNCS.
- Proficient in tools like ServiceNow, JIRA.
- Strong problem-solving and stakeholder management skills.
Education:
Bachelors in Engineering/IT. Insurance certifications (III, CII) preferred.
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