Application Service Manager

2 weeks ago


Thāne, Maharashtra, India SBI General Insurance Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Summary:

Seeking an experienced Application Services Manager with 10+ years in Production Support for General Insurance systems (Motor, Health, Fire, Claims). The role involves ensuring high availability and performance of core insurance platforms, collaborating with cross-functional teams, and driving incident resolution and preventive measures.

Key Responsibilities:

  • Provide L2/L3 support for insurance applications.
  • Monitor system performance and resolve incidents.
  • Collaborate with development, QA, and infra teams for RCA and fixes.
  • Maintain and enhance policy issuance platforms.
  • Ensure SLA compliance and data security.
  • Document support processes and participate in release/UAT activities.

Desired Profile:

  • 10+ years in Production Support (General Insurance).
  • Strong domain knowledge in Motor, Health, Fire, and Claims.
  • Experience with platforms like Guidewire, TCS BaNCS.
  • Proficient in tools like ServiceNow, JIRA.
  • Strong problem-solving and stakeholder management skills.

Education:

Bachelors in Engineering/IT. Insurance certifications (III, CII) preferred.



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