B2B Client Intern

8 hours ago


Gurgaon, Haryana, India Redcliffe Labs Full time

Job Title:
B2B Client Intern

Company:
Redcliffe Labs

Location:
Gurgaon, Sector 39

Industry:
Healthcare

Position Overview
The B2B Client Intern will support communication and coordination with business partners to ensure a seamless and professional service experience. This role requires strong responsiveness, accuracy, and collaboration across internal teams to uphold service quality and client satisfaction standards.

Key Responsibilities
1. Partner Communication

  • Handle inbound and outbound communication with B2B partners in a timely and professional manner.

2. Issue Management

  • Address partner queries and concerns promptly to ensure efficient issue resolution.
  • Manage escalations and coordinate with relevant teams to deliver effective solutions.

3. Data and System Management

  • Accurately record and maintain Booking IDs and other relevant information in internal systems.
  • Ensure all partner-related data is updated, complete, and compliant with internal processes.

4. Process Compliance & Quality Assurance

  • Adhere to Standard Operating Procedures (SOPs) and maintain strong process discipline.
  • Contribute to the continuous improvement of customer service protocols and communication standards.

Qualifications & Experience Education

  • Bachelor's degree in any discipline

Skills & Competencies

  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving abilities
  • Proficiency in CRM systems, Excel, and business productivity tools
  • High level of organizational skills and attention to detail
  • Ability to work collaboratively with cross-functional teams in a fast-paced environment

Partner Communication,Issue Resolution,Data Management



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