Chat Support

1 day ago

Chennai, Tamil Nadu, India FULL Creative Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Job description Roles & responsibilities

  • Handle customer queries primarily via web chat.

  • Educate current customers and potential customers on products and services.

  • Should be willing to handle customer escalations and calls when need persists.

  • Achieve the KPI'S and objectives in the cadence set by the team.

  • Building connection/rapport to personalise the chat conversation.

  • Be an active and responsible team member in all aspects of work.

Job requirements Must have

  • Willing to visit office twice a week (Hybrid Model)

  • 0-1 years of experience in chat or customer facing roles.

  • Exceptional oral and written communication skills.

  • Passion towards amazing customer experience.

  • Excellent typing skills including speed and accuracy.

  • Ability to multitask and manage multiple conversations simultaneously.

  • Willing to work in rotational night shifts.

  • Flexibility to work in night shifts.

  • Good analytical and interpretational skills.

  • Attention to detail.

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works

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