Chat Process Associate

3 hours ago

Chennai, Tamil Nadu, India Prodapt Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

Prodapt is the largest specialized player in the Connectedness industry, providing consulting, business reengineering, and managed services. As an AI-first strategic technology partner, Prodapt supports the largest telecom and tech enterprises, including Google, Amazon, and Verizon, in building networks and digital experiences of the future. The company connects 1.1 billion people and 5.4 billion devices globally and is recognized by Gartner as a leading regional IT service provider. Prodapt employs over 6,000 experts worldwide and is part of The Jhaver Group, a 130-year-old business conglomerate with over 32,000 employees.

Role Description

This is a full-time on-site role for a Chat Process Associate, located in Sholinganallur. The Chat Process Associate will be responsible for handling customer inquiries via chat, providing accurate information, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer queries promptly, troubleshooting problems, maintaining records of interactions, and collaborating with other departments to provide seamless support.

Qualifications

  • Excellent verbal and written communication skills
  • Strong problem-solving and troubleshooting skills
  • Ability to handle multiple chats simultaneously and ensure timely responses
  • Experience in customer support or similar roles
  • Familiarity with chat support software and tools
  • Ability to work collaboratively in a team environment
  • Flexibility to work in shifts, including nights and weekends
  • Bachelor's degree in any field is preferred

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