Hiring For E mail and Chat Support

9 hours ago

Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job description

Position's General Duties and Tasks

We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.

To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for:
• Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.

• Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service

• Processing and logging incoming chats/emails into the CRM system.

• Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.

• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.

• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.

• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

• Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.

• Coordinating training and mentoring activities for new team members.

• Maintaining confidentiality of information.

• Performing other duties as the need arises.

Required Skills for this role include:

Candidate should have a minimum of 3-5 years experience in Voice/Chat support that required you to work regularly scheduled shifts.

Possesses excellent verbal and written communication skills

Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.

12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.

Typing speed of 35 wpm.

Ready to work in complete night shifts

Any Graduation with English as a compulsory subject.

Ability to sit at a desk/remote for extended periods.

Proficient with MS Office suites and leading CRM tools such as Salesforce

Preferred Skills include:

Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.

Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

  • Chennai Job Vacancies for Chat/ E- Mail Support

    1 week ago

    Chennai, Tamil Nadu, India info search Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description Job Title: Chat/ E-Mail Support & Back Office Executive - UK Process To serve as the primary point of contact for customers, providing support and resolving issues using the Chat/E-mail platform and integrated tools. Expertise in using the Chat/E-mail platform including its various features and integrations wherever required. Strong...

  • Hiring For experienced E mail and Chat Support

    1 week ago

    Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Position's General Duties and TasksWe are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply...

  • Hiring For E mail and Chat Support Process

    3 days ago

    Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionPosition's General Duties and TasksWe are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner....

  • E mail and chat Support International

    1 week ago

    Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job descriptionPosition's General Duties and Tasks:In these roles you will be responsible for:Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service Processing and logging incoming...

  • Hiring For Non voice International Mail and chat process

    6 days ago

    Chennai, Tamil Nadu, India Focus Point Career Solution Full time ₹ 15,000 - ₹ 25,000 per year

    *12TH/Diploma/Any graduate{arrears accepted)* International mail & chat*fresher sal-15 take home*Experience sal-22 to 25 take home*Night shift*5days/2days off*one way cab*Direct walk in*immediate joinee*chennaijeevitha / Required Candidate profiletough its international non voice , candidate should have good communication in english its international...

  • Chat Support Executive- 1 YR of Experience is must in Chat support BPO

    1 week ago

    Chennai, Tamil Nadu, India Movate Technologies Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Dear Candidate,Greetings from Movate technologies formerly known as CSS CorpCustomer Support Chat Process @Ambattur Movate Ambit IT ParkPlease find below Job Description for your referenceJob Title :Customer Support Chat Process.Work Location: Ambattur Chennai ( Ambit IT Park)Experience: Minimum 1 Year of Experience Into Chat Process is mandatoryEducation...

  • Chat Support

    1 week ago

    Chennai, Tamil Nadu, India iOPEX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    RequiredInternational Non Voice Process | Night Shift & Rotational Week Offs |Technical Chat Support Experience must | Immediate Joiners OnlyJob BriefWe are looking for candidates experienced in providing chat support for international customers in a technical process. This individual will provide customers from international regions with the highest level...

  • International Chat

    4 days ago

    Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Alert NTT DATA servicesVirtual Walkin for International Chat & Email Support - Happening Now Join on your teams & drive your job.Date : 12th of Sept * Time: 11:30_am onwardsVirtual Link: If you're not able to access link, please drop a mail to ,

  • Day Shift, E Mail Chat Process, Perungudi location only

    6 days ago

    Chennai, Tamil Nadu, India Creative Hands HR Full time ₹ 1,72,000 per year

    Walk in for BPO Non voice process, Email & Chat support.Work from office only. Direct walkin interviewGood communication requiredEmail support processCommunication has to be good.Graduation is not mandatorySal upto 17k take homeDay Shift6 days working, 1 days rotational offImmediate joining is required.Pls call Sneha for more info.Thanks,Sneha

  • Chennai Job Vacancies for Customer Support Executive- UK Process

    1 week ago

    Chennai, Tamil Nadu, India info search Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description Job Title: Customer Support Executive - UK Process To serve as the primary point of contact for customers, providing support and resolving issues using the Chat/E-mail platform and integrated tools. Expertise in using the Chat/E-mail platform including its various features and integrations is required. Strong written and verbal...