International Chat

1 day ago

Chennai, Tamil Nadu, India Movate Technologies Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job description

We are hiring for Voice Support role ( International Process )

Designation : Engineer

Shift : Flexible to work in Rotational Night shift

Job location : Chennai(Ambit IT Park)

Work Model : Work from office

Week off: 2 days Rotational Week off

Looking for immediate joiners/Can join in two weeks time.

Primary Skills:

• Excellent Communication - for voice, email, chat support

• Should be able to communicate effectively

• Should possess good telephone and email etiquette

• Must be a graduate

• Should be willing to work in US time zones

• Must have good customer handling skills with the ability to learn networking concepts

Job Responsibility :

  • Provide technical support to customers through various channels such as chat, email, and web chat.
  • Troubleshoot and resolve customer issues related to software products in an efficient manner.
  • Utilize problem-solving skills to identify root causes of problems and implement solutions.
  • Collaborate with internal teams to escalate complex issues when necessary.
  • Maintain accurate records of customer interactions using CRM software.
  • Provide technical support to customers through various channels such as chat, email, and web chat.

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