International Chat
1 day ago
Job description
We are hiring for Voice Support role ( International Process )
Designation : Engineer
Shift : Flexible to work in Rotational Night shift
Job location : Chennai(Ambit IT Park)
Work Model : Work from office
Week off: 2 days Rotational Week off
Looking for immediate joiners/Can join in two weeks time.
Primary Skills:
• Excellent Communication - for voice, email, chat support
• Should be able to communicate effectively
• Should possess good telephone and email etiquette
• Must be a graduate
• Should be willing to work in US time zones
• Must have good customer handling skills with the ability to learn networking concepts
Job Responsibility :
- Provide technical support to customers through various channels such as chat, email, and web chat.
- Troubleshoot and resolve customer issues related to software products in an efficient manner.
- Utilize problem-solving skills to identify root causes of problems and implement solutions.
- Collaborate with internal teams to escalate complex issues when necessary.
- Maintain accurate records of customer interactions using CRM software.
- Provide technical support to customers through various channels such as chat, email, and web chat.
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