Hiring For E mail and Chat Support Process

3 days ago

Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job description

Position's General Duties and Tasks

We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.

To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for:
•    Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.

•    Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service

•    Processing and logging incoming chats/emails into the CRM system.

•    Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.

•    Communicating effectively and professionally with both internal and external customers to resolve questions and issues.

•    Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.

•    Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

•    Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.

•    Coordinating training and mentoring activities for new team members.

•    Maintaining confidentiality of information.

•    Performing other duties as the need arises.

Required Skills for this role include:

Candidate should have a minimum of 3-5 years experience in Voice/Chat support that required you to work regularly scheduled shifts.

Possesses excellent verbal and written communication skills

Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.

12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.

Typing speed of 35 wpm.

Ready to work in complete night shifts

Any Graduation with English as a compulsory subject.

Ability to sit at a desk/remote for extended periods.

Proficient with MS Office suites and leading CRM tools such as Salesforce

Preferred Skills include:

Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.

Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST).  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

Please join the meeting tomorrow at 10.00am

Microsoft Teams Need help?

Join the meeting now

Meeting ID:

Passcode: nG7WY28c

For organizers: Meeting options

________________________________________________________________________________

  • Chennai Job Vacancies for Chat/ E- Mail Support

    6 days ago

    Chennai, Tamil Nadu, India info search Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description Job Title: Chat/ E-Mail Support & Back Office Executive - UK Process To serve as the primary point of contact for customers, providing support and resolving issues using the Chat/E-mail platform and integrated tools. Expertise in using the Chat/E-mail platform including its various features and integrations wherever required. Strong...

  • Hiring For E mail and Chat Support

    9 hours ago

    Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job descriptionPosition's General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner....

  • Hiring For experienced E mail and Chat Support

    1 week ago

    Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Position's General Duties and TasksWe are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply...

  • E mail and chat Support International

    1 week ago

    Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job descriptionPosition's General Duties and Tasks:In these roles you will be responsible for:Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service Processing and logging incoming...

  • Hiring For Non voice International Mail and chat process

    4 days ago

    Chennai, Tamil Nadu, India Focus Point Career Solution Full time ₹ 15,000 - ₹ 25,000 per year

    *12TH/Diploma/Any graduate{arrears accepted)* International mail & chat*fresher sal-15 take home*Experience sal-22 to 25 take home*Night shift*5days/2days off*one way cab*Direct walk in*immediate joinee*chennaijeevitha / Required Candidate profiletough its international non voice , candidate should have good communication in english its international...

  • Chat Support Executive- 1 YR of Experience is must in Chat support BPO

    7 days ago

    Chennai, Tamil Nadu, India Movate Technologies Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Dear Candidate,Greetings from Movate technologies formerly known as CSS CorpCustomer Support Chat Process @Ambattur Movate Ambit IT ParkPlease find below Job Description for your referenceJob Title :Customer Support Chat Process.Work Location: Ambattur Chennai ( Ambit IT Park)Experience: Minimum 1 Year of Experience Into Chat Process is mandatoryEducation...

  • Day Shift, E Mail Chat Process, Perungudi location only

    5 days ago

    Chennai, Tamil Nadu, India Creative Hands HR Full time ₹ 1,72,000 per year

    Walk in for BPO Non voice process, Email & Chat support.Work from office only. Direct walkin interviewGood communication requiredEmail support processCommunication has to be good.Graduation is not mandatorySal upto 17k take homeDay Shift6 days working, 1 days rotational offImmediate joining is required.Pls call Sneha for more info.Thanks,Sneha

  • Chennai Job Vacancies for Customer Support Executive- UK Process

    1 week ago

    Chennai, Tamil Nadu, India info search Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description Job Title: Customer Support Executive - UK Process To serve as the primary point of contact for customers, providing support and resolving issues using the Chat/E-mail platform and integrated tools. Expertise in using the Chat/E-mail platform including its various features and integrations is required. Strong written and verbal...

  • Non-Voice Domestic chat process

    3 days ago

    Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Greetings from TeleperformanceProcess: Web chat into TelecomRole: Customer SupportShift: 7AM-12AM (Rotational Shift)Location: Ambit IT Park, Ambattur ChennaiQualification: Any Degree (UG & PG both can apply)Experience: Min 1 yr in any BPO (Mandatory)Looking for immediate joinersInterested candidates can call Jagan HR / 10Am to 8PMor drop your resume to Roles...

  • Chat Support

    7 days ago

    Chennai, Tamil Nadu, India iOPEX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    RequiredInternational Non Voice Process | Night Shift & Rotational Week Offs |Technical Chat Support Experience must | Immediate Joiners OnlyJob BriefWe are looking for candidates experienced in providing chat support for international customers in a technical process. This individual will provide customers from international regions with the highest level...