Application Support Engineer

2 weeks ago

Bengaluru, Karnataka, India Guidance Groove Full time ₹ 1,80,000 per year

Job Title:
Application Support Engineer (Tier 2) – Infra & Tier 2 Support

Location:
Hyderabad / Bangalore / Chennai

Experience:
4+ years

Budget:
Up to 15 LPA

Role & Responsibilities

  • Develop, maintain, and execute advanced SQL queries and shell scripts to automate recurring database clean-ups, system maintenance, and workaround processes.
  • Utilize cloud-based operational tools and APIs to resolve downstream order processing issues and account repair scenarios.
  • Manage monthly operational workflows, including report generation, fee reconciliation, and data feed validations.
  • Coordinate and implement system adjustments for scheduled time changes and blackout events to ensure uninterrupted service continuity.
  • Perform daily application health assessments, including URL accessibility and system sanity checks, while enhancing monitoring capabilities for proactive anomaly detection.
  • Monitor key system components and service workflows to promptly identify and resolve performance bottlenecks, errors, and unexpected failures.
  • Execute thorough pre- and post-deployment validations to ensure seamless application updates and minimal operational impact.
  • Collaborate with development, DevOps, and interface teams to troubleshoot complex issues and drive timely resolutions.
  • Handle exception management and ad-hoc account-related resolutions across multiple communication channels.
  • Manage service package adjustments and ensure accurate service mapping and billing alignment.
  • Act as a liaison between support and development teams, facilitating communication and escalation of critical application issues.
  • Track and document escalated incidents through ticketing systems, ensuring transparency and follow-through until resolution.
  • Troubleshoot and resolve issues related to service mapping, data collection feeds, and over-the-air system communications to maintain consistent service delivery.

Must-Have Skills

  • Strong expertise in SQL and shell scripting for backend process automation and system health maintenance.
  • Proficiency with cloud-based operational tools and APIs for issue resolution and system management.
  • Experience managing complex monthly operational processes such as report generation and data reconciliation.
  • Solid understanding of system monitoring best practices and ability to enhance monitoring frameworks for proactive issue detection.
  • Skilled in deployment validations and supporting application update rollouts.
  • Strong problem-solving skills to address workflow inefficiencies, system errors, and service interruptions.
  • Excellent communication and collaboration skills for seamless cross-functional teamwork.
  • Proven ability to manage ticketing workflows, track issue escalations, and maintain comprehensive documentation.
  • Familiarity with service mapping, data feed management, and broadcast/streaming service operational concepts.

Desired Skills

  • Experience with exception and account issue management in a complex service environment.
  • Knowledge of operational adjustments related to scheduled time changes and their impact on system availability.
  • Strong analytical skills to optimize recurring operational tasks and improve process efficiency.
  • Proactive approach to monitoring, automating, and streamlining support workflows.
  • Exposure to DevOps methodologies and collaborative development-support environments.

Mandatory

  • Strong expertise in SQL and shell scripting to automate and maintain backend processes and ensure system health.

Skills: resolve,adjustments,communication,sql,management,application,data,skills

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