Customer Service Executive

1 week ago

PunePimpriChinchwad Area, India IFAS Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job description:

Profile - Sales Executive

Location : 2nd Floor, Shivranjan Tower, Ward No. 8, Someshwarwadi, Pashan, Pune, Maharashtra 411008

Salary: 15k to 20k (plus weekly and montly incentives)

Experience: 0-3 Years

Job Type: Full-Time

Department: Sales/Advisory

Industry: Edutech

About Us:

IFAS is a leading Edutech company committed to revolutionizing the way learners achieve their educational goals. Our comprehensive, cutting-edge solutions empower students to unlock their true potential. We are looking for a passionate and results-driven Education Counselor to join our dynamic team and play a key role in guiding students towards the right courses and learning paths.

Key Responsibilities:

  • Student Consultation: Engage with potential students to understand their learning needs, career aspirations, and academic challenges.

  • Guidance & Advising: Provide expert advice on course offerings and learning programs that align with students goals.

  • Performance Targets: Achieve and exceed monthly and weekly student enrollment and revenue targets.

  • Lead Management: Proactively follow up on leads, nurture them through various communication channels (calls, emails, etc.), and convert them into successful enrollments.

  • Relationship Building: Build and maintain relationships with students, providing continuous support throughout their learning journey.

  • Upselling & Cross-Selling: Identify opportunities to recommend advanced courses or additional learning materials based on student performance and interests.

  • Reporting & Documentation: Maintain accurate records of counseling interactions and report performance metrics to management on a weekly basis.

  • Market Feedback: Provide valuable feedback to the product and marketing teams on student needs, challenges, and preferences to help improve offerings

Benefits:

Provident Fund

Competitive Package

Performance bonus ( Depend on performance )

Schedule: Day shift pm )

Education: Bachelor's (Preferred)

Fresher to Experience are considerable

Language:English (Preferred)

Work Location: In person

  • Market Feedback: Provide valuable feedback to the product and marketing teams on student needs,

  • challenges, and preferences to help improve offerings

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