Customer Support Executive
6 days ago
Company Description
Fox AirComm Private Limited is a rapidly growing Digital Marketing solutions provider. We specialize in various services including Social Media Marketing, SEO, AdWords, and Email marketing. Our cost-effective and high-quality products have garnered satisfied clients through our timely deliverables. We offer a range of services such as Bulk SMS, International SMS, Voice Calls, WhatsApp Promotion, Digital Advertising, and Website Design.
Role Description
This is a full-time on-site role for a Customer Support Executive located in the Pune/Pimpri-Chinchwad Area. The Customer Support Executive is responsible for addressing customer inquiries, providing solutions to problems, managing customer accounts, and ensuring customer satisfaction. Day-to-day tasks include handling phone calls, emails, and chat support, maintaining customer records, and working closely with other departments to resolve customer issues promptly.
Qualifications
- Strong verbal and written communication skills
- Excellent customer service and problem-solving skills
- Proficiency in using customer support software and CRM tools
- Ability to manage and maintain customer records
- Team collaboration skills and the ability to work independently
- Flexibility in working hours and ability to handle a fast-paced environment
- Experience in digital marketing or related fields is a plus
- Bachelor's degree in Business, Communication, or a related field
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