Customer Support Executive

**Managing a Team**: As a Customer Support Executive, you will oversee a team of representatives who offer customer support. Your role involves mentoring and guiding team members to provide exceptional service. - **Overseeing Customer Service Process**: You’ll be responsible for ensuring smooth customer interactions, addressing inquiries, resolving...

A customer support executive manages a customer service team and ensures customers are satisfied. They may also create policies and procedures for the team to follow. Responsibilities Customer support: Respond to customer queries, resolve complaints, and process orders Team management: Hire, direct, and monitor customer service representatives **Job...

Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify, investigate, and resolve recurring customer...

Lead, coach, and mentor a team of customer support representatives to ensure they meet performance standards. - Develop training programs to enhance the skills and knowledge of the support team. - Identify and implement strategies to improve customer service processes and workflows. - Develop and maintain strong relationships with key customers, ensuring...

Qualification - HSC./Graduate Experience - Min. 6months exp. in telecommunication industry/customer support etc. Freshers with good communication skills, regional language skills will be welcomed. Immediate joiners will be preferred. 1. Employee will be responsible for resolving customer queries promptly. 2. Provide timely and accurate information to...

Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and...

Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and...

**Understanding Needs**: Providing appropriate solutions and attention based on customer needs. - **Recording Interactions**: Keeping records of interactions, inquiries, complaints, and actions taken. - **Collaborating Internally**: Escalating unresolved issues to designated teams for investigation. - **Product Knowledge**: Learning about products/services...

**Job Types**: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹32,000.00 per month **Benefits**: - Health insurance - Provident Fund Ability to commute/relocate: - Pimpri-Chinchwad, Maharashtra: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year...

We are looking for a Customer Success & Sales Executive to manage incoming leads, guide customers to the right rental solution, ensure smooth onboarding (KYC & payments), and support them during their rental journey.Flexi workingSales incentivesAnnual bonus