BPO TeamLead Operations

2 days ago

Bengaluru, Karnataka, India Cognizant Technology Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job summary

Join our dynamic team as a BPO Team Lead Operations where you will leverage your expertise in content production and management systems to drive operational excellence. With 9 to 10 years of experience you will oversee content management processes ensuring efficiency and quality in a rotational shift environment. This role offers an opportunity to make a significant impact on our companys success and contribute to societal advancements through effective content management.

Responsibilities

  • Oversee daily operations of the BPO team ensuring efficient content production and management processes.
  • Coordinate with team members to streamline content management system testing enhancing system reliability and performance.
  • Implement best practices in content management work models optimizing workflow and productivity.
  • Monitor team performance providing feedback and guidance to achieve operational targets and quality standards.
  • Collaborate with cross-functional teams to align content strategies with organizational goals.
  • Analyze operational data to identify areas for improvement and implement corrective actions.
  • Ensure compliance with company policies and industry regulations in all content management activities.
  • Develop and maintain documentation for content management processes and procedures.
  • Facilitate training sessions to enhance team skills in content production and management systems.
  • Address operational challenges promptly ensuring minimal disruption to content workflows.
  • Foster a collaborative team environment encouraging open communication and knowledge sharing.
  • Utilize data-driven insights to drive continuous improvement in content management operations.
  • Support the implementation of new technologies and tools to enhance content management capabilities.

Qualifications

  • Possess extensive experience in content production and management systems demonstrating a strong technical acumen.
  • Have a proven track record in content management system testing ensuring system robustness and efficiency.
  • Exhibit excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
  • Demonstrate strong analytical skills with the ability to interpret data and make informed decisions.
  • Show proficiency in developing and implementing content management work models optimizing operational workflows.
  • Display excellent communication skills fostering collaboration and teamwork within the BPO environment.
  • Be adaptable to rotational shifts maintaining high performance and productivity levels.

Certifications Required

Certified Content Management Professional (CCMP) or equivalent certification in content management systems.

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