QualityAnalyst - BPO

We're Hiring: Quality Analyst (BPO)

Location: Koramangala 8th Block, Bangalore

Immediate Joiners Only

We are looking for an experienced and detail-oriented Quality Analyst with strong auditing skills in calls, chats, and emails. If you have a background in BPO quality processes and banking workflows, this role is a great fit for you

Position: Quality Analyst – BPO

Salary: Up to ₹32,000 take-home

Working Days: 5.5 days/week

• Saturday: Half day
• Sunday: Fixed off

Laptop: Candidate must have their own laptop

Requirements

• Minimum 1 year of experience as a Quality Analyst in a BPO
• Hands-on experience auditing calls, chats, and emails
• Strong communication in English, Hindi & Kannada
• Good knowledge of Excel / Google Sheets
• Experience working in banking processes (preferred/mandatory as per your requirement)
• Ability to identify quality gaps and suggest process improvements
• Strong analytical, documentation & feedback skills

Key Responsibilities

• Conduct quality audits for calls, chats, and email interactions
• Identify communication gaps, process errors, and compliance issues
• Provide structured feedback to agents for improvement
• Work closely with operations teams to improve overall quality
• Prepare daily/weekly/monthly quality reports using Excel
• Track trends, highlight customer-impact issues, and support process enhancements
• Maintain quality standards and ensure consistent customer experience

Interested? For more details, call us on:

Job Type: Full-time

Pay: ₹22, ₹32,075.06 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person