BPO Trainer
9 hours ago
Company Description
V CATCH, operating on Six-Sigma standards, is led by a seasoned core management team with decades of experience in the BPO industry. Based in Bangalore, the company specializes in providing cost-effective call center services with state-of-the-art technology and advanced infrastructure. V CATCH serves a variety of industries, including Ed-tech, E-commerce, FMCG, Aggregators, and Real Estate, leveraging its expertise to ensure clients achieve improved ROI and sustainable growth. It is recognized as one of the best contact centers in the industry, delivering efficient, high-quality customer service solutions.
Role Description
This is a full-time, on-site BPO Trainer role located in Bengaluru. The BPO Trainer will be responsible for developing and delivering comprehensive training programs to onboard and enhance the skills of new and existing employees. The role will also include evaluating training effectiveness, conducting process-specific and soft skills training sessions, creating training materials, and providing regular feedback and coaching to team members for continuous improvement. Collaborating closely with clients and internal stakeholders to align training programs with business objectives is also expected.
Qualifications
- Proficiency in training design and facilitation, including creating training materials and conducting effective sessions.
- Strong communication, presentation, and interpersonal skills to effectively train and engage diverse teams.
- Experience in evaluation and feedback processes to measure and improve training effectiveness.
- Familiarity with the BPO industry, as well as process-specific knowledge and customer handling techniques.
- Problem-solving and leadership skills to address challenges and guide team members effectively.
- Ability to work in an on-site and dynamic environment while meeting organizational training goals.
- Bachelor's degree in Business Administration, Human Resources, or a related field is preferred.
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