Bpo Operations

2 days ago


Bengaluru, Karnataka, India V CATCH Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

V CATCH, operating with Six-Sigma standards, is led by a management team with extensive experience in the BPO industry. Based in Bangalore, the company specializes in cost-effective and technology-driven call center services, catering to diverse industries such as Ed-tech, E-commerce, FMCG, Aggregators, and Real Estate. Equipped with state-of-the-art technology and infrastructure, V CATCH strives to drive growth and maximize ROI for its clients. Known for its excellence in contact center solutions, the company is dedicated to delivering impactful results.

Role Description

We are seeking a motivated and skilled professional for a full-time, on-site BPO Operations role located in Bengaluru. Responsibilities include overseeing daily operations, managing projects within the BPO environment, ensuring quality service delivery, and achieving business targets. The role involves analyzing operational data, optimizing processes, and collaborating with cross-functional teams to meet organizational goals.

Qualifications

  • Strong analytical and problem-solving skills to evaluate performance data and optimize processes.
  • Excellent communication and interpersonal skills to interact effectively with team members and clients.
  • Proven experience in sales and the ability to meet and exceed targets.
  • Expertise in operations and project management to streamline workflows and meet objectives.
  • Ability to handle multitasking and work effectively in a fast-paced environment.
  • Bachelor's degree in Business Administration, Management, or a related field is preferred.
  • Experience in the BPO industry or managing contact center operations is a plus.


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