Senior Executive-E/BL Pre-Sales Specialist

1 day ago


Mumbai, Maharashtra, India ZIM Full time ₹ 12,00,000 - ₹ 24,00,000 per year

We are looking for A Senior Executive - E/BL Pre-Sales Specialist that will handle the following :


•  Approach e/BL shippers and discuss with them potential consignees


•  Approach agreed consignees and discuss with them the ZIM e/BL solution


•  Approach e/BL shippers and discuss with them potential consignees


•  Approach agreed consignees and discuss with them the ZIM e/BL solution


•  On-board consignees by way of explaining the benefits, support their registration and the basic installations as required.


•  Make sure all parties V-Cards are updated/exchanged between all relevant parties


•  Work with the customers on applying the e/BL to all possible routes


•  On-board consignees by way of support to their registration and activation processes and the basic installations as required.


•  Make sure all parties V-Cards are updated


•  Update ZIM IT and Customer services on new onboardings


•  Provide support where needed to the customer


•  Escalate to ZIM and WAVE where needed


•  Adopt client complaints and follow up the resolution


•  Solve ad-hoc problems/transfer service issues to relevant department


•  Monitor customer performance


•  Comply with tracking and reporting requirements

Requirements

You will need to have :


•  Excellent Communication in English / Local Languages


•  Minimum Graduate


•  Proven experience in sales


•  Good understanding of technical support


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