Contact Center Manager

**Role Overview**: **Key Responsibilities**: - Gather business requirements and prepare BRDs (Business Requirement Documents). - Manage stakeholders effectively and present solutions using PowerPoint. - Lead end-to-end RFP processes including preparation, issuance, scoring, and vendor evaluations. - Conduct vendor demos, review submissions, and provide...

Expert Contact Center Solutions EngineerOverview of the RoleAs a seasoned contact center solutions engineer, you will be responsible for designing, implementing, and supporting cutting-edge Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) solutions.Key Responsibilities:Design and deploy scalable and efficient...

Contact Center Technology EngineerOur Technology team is the backbone of our company constantly creating testing learning and iterating to better meet the needs of our customers If you thrive in a fast-paced ideas-led environment youre in the right place This role is eligible for our hybrid work model Two days in-office Why this jobs a big deal This...

Contact Center Architect JobWe are seeking a skilled Contact Center Architect to design and implement scalable contact center solutions using Amazon Connect.This role involves integrating Amazon Connect with AWS services and external systems, providing best practices for architecture, security, and cost optimization.

**Job Title: Contact Center Trainer** **Experience: 4 to 8 years** **Location: Kurla, Mumbai** **Company Type: Healthcare** **Job Type: Full-Time** The contact center is the first touch point for any patient reaching out to us for a service and the journey of excellent patient experience starts here. The role of the trainer will be managing all training...

Job Opportunity: Contact Center Technology SpecialistThe purpose of this role is to manage the entire contact center technology infrastructure. This encompasses phone, messaging platforms, IVR, and reporting systems.Main responsibilities:Closely monitor system uptime and perform regular testing to guarantee seamless customer interactions.Analyze technology...

We are seeking a dynamic and customer-focused Contact Centre Executive to join our team. As a Contact Centre Executive, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction. You will be responsible for providing excellent customer service, addressing inquiries, resolving issues, and maintaining a...

Team Lead Contact Center Job DescriptionWe are seeking an experienced Team Lead to join our Contact Center team in Mumbai, India. As a key member of our customer service team, you will be responsible for ensuring delivery of best-in-class customer service through professional handling of inbound calls, escalation management, and complaint resolution.The role...

**Job Title:Solution Architect - CRM & Contact Center (Banking/Financial Services)** **Job Type**:Full-Time **Industry**:Banking & Financial Services **Location**:Gurgaon, Haryana, India **Experience Required**:7 to 12 years(Minimum 4 years in Banking/Financial Services domain) **Key Responsibilities**: - Design **end-to-end CRM** and **Contact...

Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic. Job Title: Contact Center Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging Exp: 1 to 3 year **Key...