Contact Center Manager

About the Job We are looking for a results-driven Manager – Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership,...

10+ years of exp in contact center and hospitality industryLead, manage and monitor Sales, Stakeholder Management and Contact Centre Managing outbound, inbound and enrolment operationsStakeholder managementContact center management

**Role Overview**: **Key Responsibilities**: - Gather business requirements and prepare BRDs (Business Requirement Documents). - Manage stakeholders effectively and present solutions using PowerPoint. - Lead end-to-end RFP processes including preparation, issuance, scoring, and vendor evaluations. - Conduct vendor demos, review submissions, and provide...

Role & responsibilitiesKey Skill Set- B2C sales, tele sales, inside sales, outbound salesInsurance - Motor InsuranceDesignation- Contact Center ManagerTeam Size- 100 +Major Job responsibilitiesTele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service.Customer...

We are seeking a dynamic and customer-focused Contact Centre Executive to join our team. As a Contact Centre Executive, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction. You will be responsible for providing excellent customer service, addressing inquiries, resolving issues, and maintaining a...

**Job Title:Solution Architect - CRM & Contact Center (Banking/Financial Services)** **Job Type**:Full-Time **Industry**:Banking & Financial Services **Location**:Gurgaon, Haryana, India **Experience Required**:7 to 12 years(Minimum 4 years in Banking/Financial Services domain) **Key Responsibilities**: - Design **end-to-end CRM** and **Contact...

Job Purpose Accountable for leading the daily operations of the Non-Voice customer interactions, ensuring exceptional customer service, optimizing operational efficiency, and driving continuous improvement initiatives. This role demands strong leadership, strategic vision, and deep expertise in product, processes and technologies. Champion a...

Company Description Incorporated in 1993, Frankfinn Aviation Services Pvt. Limited has pioneered Soft Skills training in India across industries such as Aviation, Hospitality, Travel, and Customer Service, transforming countless careers. Frankfinn is an approved training partner of NSDC & THSC, and has a unique tie-up with Air India for its 'In-Flight...

Centre for Sight, Grgaon NRR is hiring for the below post. Post - Center Manager Qualification - Graduate / MBA (Preferred) Experience - 7 to 12 Years (Preferably in Eye Care) Location - Gurgaon New Railway Road Job Description Oversee day-to-day operations of the eye care centre ensuring smooth patient services and team coordination. Responsible for...

Company - Preschool & Daycare Days - 6 Days a week Preference - Female Location - Sector 51, Gurgaon Job summary We're looking for a motivated and experienced Call Center Executive to join our team at Ipsaa Preschool and Daycare. The ideal candidate will have 3-5 years of experience and a passion for working with families and children. You'll be the first...