
Solution Architect
5 days ago
**Job Title:Solution Architect - CRM & Contact Center (Banking/Financial Services)**
**Job Type**:Full-Time
**Industry**:Banking & Financial Services
**Location**:Gurgaon, Haryana, India
**Experience Required**:7 to 12 years(Minimum 4 years in Banking/Financial Services domain)
**Key Responsibilities**:
- Design **end-to-end CRM** and **Contact Center** solutions aligned to retail and corporate banking requirements.
- Translate business requirements into **scalable architecture designs**, system integrations, and data flows.
- Lead discussions with internal teams and vendors to ensure **technical alignment** with business strategy.
- Ensure compliance with **banking regulations** (e.g., GDPR, KYC, AML) and **security/data privacy standards** (e.g., PCI DSS).
- Integrate and optimize platforms including **Salesforce, Microsoft Dynamics, Siebel**, and **Contact Center** solutions like **Genesys Cloud, NICE, Amazon Connect, Cisco, Avaya**.
- Drive implementation of **AI/ML-powered chatbots, voice bots**, and **predictive engagement tools**.
- Define and optimize **data models**, **campaign automation**, and **customer analytics** within CRM platforms.
- Lead design for **high availability**, **fault-tolerant systems**, and **cloud integration strategies** (AWS, Azure).
- Provide hands-on technical leadership across **implementation, QA, and deployment** phases.
**Required Skills & Qualifications**:
- Bachelor’s/Master’s in **Computer Science**, **Information Systems**, or related field.
- 8+ years of overall experience, with **4+ years in the banking/financial domain**.
- Strong domain knowledge in **customer service, digital transformation, and banking products**.
- Expertise in CRM technologies**:Salesforce, Microsoft Dynamics, Siebel**.
- Proven experience in Contact Center platforms**:Genesys (Cloud & Engage), Cisco UCCE, NICE, Avaya, Amazon Connect**.
- Solid understanding of **CTI, SIP, IVR flows, APIs, middleware, ESB, and microservices** architecture.
- Hands-on experience with **AI-based automation** for customer service (chatbots, routing engines).
- Knowledge of **GDPR, PCI DSS, KYC/AML**, and related compliance standards.
- Familiar with **TOGAF** or similar enterprise architecture frameworks.
**Preferred Certifications**:
- **TOGAF Certified**:
- **Salesforce Architect Certification**:
- **AWS / Azure Cloud Architect**:
- **Genesys / Cisco Contact Center Certifications**
Pay: Up to ₹3,000,000.00 per year
Application Question(s):
- How many years of experience do you have in Solution Architecture specifically within the banking or financial services domain?
- Do you have hands-on implementation experience with at least two of the following CRM platforms: Salesforce, Microsoft Dynamics, or Siebel?
- Have you worked with any Contact Center solutions such as Genesys (Cloud or Engage), Cisco UCCE, NICE, Avaya, or Amazon Connect in a technical or architectural capacity?
- How many years of experience do you have designing cloud-native or hybrid solutions using AWS and/or Azure?
- Are you familiar with data privacy, security, and compliance standards such as GDPR, PCI DSS, and KYC/AML in enterprise implementations?
License/Certification:
- TOGAF (preferred)
- Salesforce Architect Certification (preferred)
- AWS / Azure Cloud Architect (preferred)
- Genesys / Cisco Contact Center Certifications (preferred)
Work Location: In person
**Speak with the employer**
+91 9909030155
Application Deadline: 04/07/2025
Expected Start Date: 07/07/2025
-
Solution Architect
1 week ago
Gurugram, Haryana, India Luxoft Full timeGurgaon, India Analytics Solution Architecture BCM Industry 08/10/2024 Req. VR-108624 **Project description**: This project involves a highly experienced Solution Architect with over 12 years of expertise in architecting and delivering scalable, cloud-based solutions. The role centers around designing robust, data-driven systems and microservices...
-
Solution Architect
1 week ago
Gurugram, Haryana, India Nestlé Full time**Role Name -**Solution Architect** **Main Purpose of the Job -** The Solution Architect is also accountable to Evaluate and select appropriate technologies, frameworks, and platforms to meet business needs. supervising the design as well as the integration execution within the scope of their product / product group / platform and owns solution...
-
Solution Architect
1 day ago
Gurugram, Haryana, India HCL Technologies Full time**Solution Architect**: - Gurugram - INDIA **Job Family** - Architecture / Design **Job Description (Posting).** - To play a pivotal role in designing and implementing complex technical solutions, ensuring they align with business objectives and industry best practices. (1.) To design and architect large-scale solutions, ensuring scalability, performance,...
-
Solution Architect
2 days ago
Gurugram, Haryana, India Cogoport Full time**Role** **Overview** - Cogoport is looking for a Solution Architect who designs and helps the team in building scalable features to make an impact on our customer’s life and to our business’ bottom line.- Responsibilities- 1. Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the...
-
Aws Solution Architect
5 days ago
Gurugram, Haryana, India Kodehash Technologies Pvt Ltd Full time**Job Description - AWS Solutions Architect** As part of our growth strategy, we are seeking a talented AWS Solutions Architect to join our team and play a key role in architecting, designing, and implementing cloud solutions for our clients. **Responsibilities**: - Design, develop, and implement scalable and reliable cloud solutions on the Amazon Web...
-
Solutions Architect
2 weeks ago
Gurugram, Haryana, India McCain Foods Limited Full time**Position Title**:Solutions Architect **Position Type**: Regular - Full-Time **Position Location**: Gurgaon **Requisition ID**: 34816 **Position**:Sr. Integration Architect** **Job Overview**: You will collaborate closely with enterprise architects, product teams, infrastructure, and security stakeholders to shape the integration strategy, define best...
-
Solution Architect
2 weeks ago
Gurugram, Haryana, India Antino Labs Full timeAs a Solution Architect, your job description will involve a variety of tasks focused on designing and implementing comprehensive technology solutions that address specific business needs. Here's a breakdown of some key responsibilities: **Understanding Business Needs**: - Collaborate with stakeholders across different departments (e.g., business analysts,...
-
Solution Architect
3 days ago
Gurugram, Haryana, India S&P Global Full timeSolution Architect **About the Role**: **Grade Level (for internal use)**: 12Position title Solution Architect Location **India** Business Function **Technology** Department Corporate Actions & Tax **Department overview**: Corporate Actions consists of a powerful combination of enterprise technology solutions and managed data services that help financial...
-
Cloud Solutions Architect
1 week ago
Gurugram, Haryana, India Precision Informatic (M) Private Limited Full time**Requirement**: 1) Role: Cloud Solution Architect 2) Experience Level - 10 Years+ 3) Shift Timings - 18:30PM - 03:30AM (IST). 4) Working Days - 5 days in a Week, (Monday to Friday) 5) Location - SDSI Office, Gurugram **Position Summary**: As an AWS Principal Solutions Architect, You will be responsible to develop white papers, blogs, sample dashboards,...
-
Solution Architect- Iot
7 days ago
Gurugram, Haryana, India Talent Integrators OPC Pvt Ltd Full time**Must Skills**: - Solution Architect - IOT - Azure/AWS Devops - Azure Service - Cloud Services **Skillset - IoT Solution Architect** - 8+ yrs experience in product and solution architecture. - 3+ yrs work experience in IoT domain and has designed and delivered IoT solutions. - Strong understanding of software, hardware, architecture frameworks. - Worked...