Contact Center Executive

6 days ago

Gurugram Haryana, India Ensite Services Full time

We are seeking a dynamic and customer-focused Contact Centre Executive to join our team. As a Contact Centre Executive, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction. You will be responsible for providing excellent customer service, addressing inquiries, resolving issues, and maintaining a high level of professionalism.

**Key Responsibilities**:
**Issue Resolution**: Identifying customer concerns, complaints, or technical issues and taking appropriate steps to resolve them.

**Product Knowledge**: Developing a deep understanding of our company's products or services to provide accurate information to customers.

**Documentation**: Maintaining detailed records of customer interactions, including the nature of the inquiry, actions taken, and resolutions achieved.

**Quality Assurance**: Ensuring that all customer interactions meet company standards for professionalism and customer satisfaction.

**Escalation**: If a customer's issue cannot be resolved at the first contact, escalate it to a higher level of support or management.

**Sales Support**: Assisting with product sales, order processing, and upselling where applicable.

**Qualifications and Skills**:

- Bachelor's degree is required.
- Previous experience in a customer service or contact center role is preferred.
- Excellent communication skills, both verbal and written.
- Strong empathy and the ability to understand and address customer concerns.
- Patience and a calm demeanor when dealing with frustrated or upset customers.
- Technical proficiency with various software and tools used in customer interactions.
- Problem-solving abilities and the capacity to think on your feet.
- Multi-tasking skills to handle multiple customer inquiries through different channels.
- Adaptability to changing situations and customer needs.
- Teamwork and collaboration with colleagues to solve complex issues.
- Professionalism and a courteous demeanor.

**Note: You will be on the payroll of Ensite Services.**

**Job Types**: Full-time, Permanent

Pay: ₹750,000.00 - ₹1,000,000.00 per year

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- US shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How soon you can Join us??
- What's your expected CTC?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)
- US ascent: 2 years (preferred)

Shift availability:

- Night Shift (preferred)

  • Contact Center Sme

    7 days ago

    Sohna, Gurugram, Haryana, India Multicloud4u Technologies Full time

    **Role Overview**: **Key Responsibilities**: - Gather business requirements and prepare BRDs (Business Requirement Documents). - Manage stakeholders effectively and present solutions using PowerPoint. - Lead end-to-end RFP processes including preparation, issuance, scoring, and vendor evaluations. - Conduct vendor demos, review submissions, and provide...

  • Solution Architect

    5 days ago

    Gurugram, Haryana, India Talent Crafters Full time

    **Job Title:Solution Architect - CRM & Contact Center (Banking/Financial Services)** **Job Type**:Full-Time **Industry**:Banking & Financial Services **Location**:Gurgaon, Haryana, India **Experience Required**:7 to 12 years(Minimum 4 years in Banking/Financial Services domain) **Key Responsibilities**: - Design **end-to-end CRM** and **Contact...

  • Call-center Executive

    7 days ago

    Gurugram, Haryana, India Group of companies Eurasia Full time

    **About Company**: Yellow Calls is a fast-growing outsourcing call center providing top-tier services like telemarketing, customer support, data collection, and market monitoring. We are expanding our international team and looking for a motivated Business Development Executive to drive new client growth. About the Role As a BPO Call Center Executive, you...

  • Contact Centre Executive

    1 week ago

    Badshahpur, Gurugram, Haryana, India CarBike360 Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    Job Summary:We are seeking a motivated and customer-focused individual to join our team as a Contact Center Executive. The role involves handling customer inquiries, providing information about products or services, resolving complaints, and ensuring an excellent customer experience. The ideal candidate should possess strong communication skills,...

  • Call Center Executive

    4 days ago

    Gurugram, Haryana, India AtoZ virtual Full time

    a fast-growing outsourcing call center providing top-tier services like telemarketing, customer support, data collection, and market monitoring looking for a motivated Business Development Executive (Tamil/Telugu) to drive new client growth. **About the Role** As a BPO Call Center Executive, you will be the first point of contact for our customers and...

  • Contact Centre Executive

    2 days ago

    Gurugram, Haryana, India Wattmonk Technologies Private Limited Full time

    Role : Contact Centre Executive Position : Full Time Location : Gurgaon (Night shift) Who are we? WattMonk is your everyday solar store that helps solar dealers, designers and installers produce more solar designs, permits and stamps. We are a technology based organization on a mission to reduce customer engagement costs for solar companies ensuring...

  • Contact Centre Executive

    2 weeks ago

    Gurugram, Haryana, India Wattmonk Renewable Technologies Inc. Full time

    **Role: Contact Center Executive - Australian Market** **Position: Full Time** **Location : Gurugram, Haryana / Remote** **Shift : Australian Shift** **Who are we?** - Wattmonk Technolgies Pvt. Ltd which is a virtual assistant for solar businesses is looking for new members to join their team on this journey to make this would a better place. - We are a...

  • Contact Center Manager

    1 week ago

    Gurugram, Mumbai, India Policybazaar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesKey Skill Set- B2C sales, tele sales, inside sales, outbound salesInsurance - Motor InsuranceDesignation- Contact Center ManagerTeam Size- 100 +Major Job responsibilitiesTele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service.Customer...

  • Call Center Operator

    1 day ago

    Gurugram, Haryana, India Group of companies Eurasia Full time

    : As a BPO Call Center Executive, you will be the first point of contact for our customers and prospects, managing both inbound and outbound interactions. Your mission is to deliver exceptional service, foster strong relationships, and drive business outcomes. This role is vital to our brand reputation and customer retention strategy. **Location**: Gurugram,...

  • Call Center Executive

    2 weeks ago

    Gurugram, Haryana, India Fitness 365 Full time

    Call Center Executive - Fluent in English - Tech Savvy - Handling calls - Troubleshooting - Immediate Joiner Location: Sohna Road, Gurgaon **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month **Language**: - Hindi (preferred) Work Location: In person **Speak with the employer** +91 9811332083