Contact Center Executive

4 days ago

Gurugram Haryana, India Ensite Services Full time

We are seeking a dynamic and customer-focused Contact Centre Executive to join our team. As a Contact Centre Executive, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction. You will be responsible for providing excellent customer service, addressing inquiries, resolving issues, and maintaining a high level of professionalism.

**Key Responsibilities**:
**Issue Resolution**: Identifying customer concerns, complaints, or technical issues and taking appropriate steps to resolve them.

**Product Knowledge**: Developing a deep understanding of our company's products or services to provide accurate information to customers.

**Documentation**: Maintaining detailed records of customer interactions, including the nature of the inquiry, actions taken, and resolutions achieved.

**Quality Assurance**: Ensuring that all customer interactions meet company standards for professionalism and customer satisfaction.

**Escalation**: If a customer's issue cannot be resolved at the first contact, escalate it to a higher level of support or management.

**Sales Support**: Assisting with product sales, order processing, and upselling where applicable.

**Qualifications and Skills**:

- Bachelor's degree is required.
- Previous experience in a customer service or contact center role is preferred.
- Excellent communication skills, both verbal and written.
- Strong empathy and the ability to understand and address customer concerns.
- Patience and a calm demeanor when dealing with frustrated or upset customers.
- Technical proficiency with various software and tools used in customer interactions.
- Problem-solving abilities and the capacity to think on your feet.
- Multi-tasking skills to handle multiple customer inquiries through different channels.
- Adaptability to changing situations and customer needs.
- Teamwork and collaboration with colleagues to solve complex issues.
- Professionalism and a courteous demeanor.

**Note: You will be on the payroll of Ensite Services.**

**Job Types**: Full-time, Permanent

Pay: ₹750,000.00 - ₹1,000,000.00 per year

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- US shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How soon you can Join us??
- What's your expected CTC?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)
- US ascent: 2 years (preferred)

Shift availability:

- Night Shift (preferred)

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