Call Center Executive

4 days ago


Gurugram Haryana, India AtoZ virtual Full time

a fast-growing outsourcing call center providing top-tier services like telemarketing, customer support, data collection, and market monitoring looking for a motivated Business Development Executive (Tamil/Telugu) to drive new client growth.

**About the Role**

As a BPO Call Center Executive, you will be the first point of contact for our customers and prospects, managing both inbound and outbound interactions. Your mission is to deliver exceptional service, foster strong relationships, and drive business outcomes. This role is vital to our brand reputation and customer retention strategy.

Location: Gurugram, Haryana (Hybrid/On-site)

Position/Employment type: Full-time/Hybrid - Shift Timings: 10 AM - 7 PM IST

Salary + bonuses: 16.000-18.000 Rs Net/month

Experience: 1+ years in BPO, call center

Key Responsibilities:

- **Inbound Call Management**:
○ Provide accurate information about products, services, and policies.

○ Resolve issues efficiently, escalating complex cases as needed.
- **Outbound Outreach**:
○ Proactively contact potential or existing customers for sales, follow-ups, surveys, or lead generation.

○ Identify customer needs, pitch relevant offerings, and close transactions when applicable.
- **CRM & Documentation**:
○ Maintain comprehensive records of all interactions in the CRM system.
- Track call details, resolutions, and lead outcomes. **Quality, Metrics & Feedback**:
○ Adhere to scripts and quality standards, meeting KPIs like AHT, FCR, conversion rates, and CSAT.

○ Participate in coaching sessions, attend training, and contribute to process improvement initiatives.

**Requirements**:
Languages: English, Tamil/Telugu - both fluent;
Multilingual abilities to support diverse customer demographics are preferable.

High school diploma or equivalent; bachelor’s degree preferred.

1-2 years of experience in a BPO, call center, or customer service environment.

Strong verbal and written communication with excellent active listening ability.

Customer-centric attitude with empathy, patience, and adaptability.

Effective problem-solving, multitasking, and time management skills

**What We Offer**:
Competitive salary with performance bonuses

28 paid vacation days

Growth in an international, collaborative team

Internet costs compensation

Pay: ₹16,000.00 - ₹18,000.00 per month

Work Location: In person


  • Call Center Executive

    2 weeks ago


    Gurugram, Haryana, India Fitness 365 Full time

    Call Center Executive - Fluent in English - Tech Savvy - Handling calls - Troubleshooting - Immediate Joiner Location: Sohna Road, Gurgaon **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month **Language**: - Hindi (preferred) Work Location: In person **Speak with the employer** +91 9811332083


  • Gurugram, Haryana, India Group of companies Eurasia Full time

    **About Company**: Yellow Calls is a fast-growing outsourcing call center providing top-tier services like telemarketing, customer support, data collection, and market monitoring. We are expanding our international team and looking for a motivated Business Development Executive to drive new client growth. About the Role As a BPO Call Center Executive, you...

  • Agm Call Center

    2 weeks ago


    Gurugram, Haryana, India Orbitouch outsourcing pvt ltd Full time

    Urgent hiring for AGM CALL CENTER Profile - AGM CALL CENTER Experience - 13 +Years Ctc - upto 30 Lpa (depends On interview) Working Days - 6 days Location - Gurgaon sec - 18 Job Responsibilities - To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. -...

  • Agm Call Center

    1 week ago


    Gurugram, Haryana, India Orbitouch Outsourcing Private Limited Full time

    // Urgent hiring for AGM CALL CENTER// Location - Gurgaon sec - 18 Profile - AGM CALL CENTER Experience - 13 +Years Ctc - upto 30 Lpa (depends On interview) Working Days - 6 days Job Responsibilities - To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. -...

  • Call Center Operator

    18 hours ago


    Gurugram, Haryana, India Group of companies Eurasia Full time

    : As a BPO Call Center Executive, you will be the first point of contact for our customers and prospects, managing both inbound and outbound interactions. Your mission is to deliver exceptional service, foster strong relationships, and drive business outcomes. This role is vital to our brand reputation and customer retention strategy. **Location**: Gurugram,...

  • Call Center Agent

    3 days ago


    Gurugram, Haryana, India Florida Flyers Flight Academy, Inc. Full time

    About the Call Center Representative Position We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone. In addition...

  • Call Center Agent

    6 days ago


    Gurugram, Haryana, India VLCC Wellness International Full time

    Job Overview: As a Call Center Staff member, you will be responsible for handling incoming and outgoing calls in a professional and efficient manner. Your primary goal will be to assist customers or clients with their inquiries, concerns, or requests while maintaining a high level of customer satisfaction. You will be expected to follow established...

  • Call Center Executive

    2 weeks ago


    Gurgaon Sector 45, Gurugram, Haryana, India The Web Vyapar Full time

    Hello We are hiring Experience Call centre Excutive/Customer care Executive/CRM/ in Gurgaon sec 32 Area Excellent Communication Skill in English Computer Excel knowledge Exp - Min 1 to 2 year Contact The Web Vyapar Mo. 9718859884 **Job Types**: Full-time, Permanent Pay: ₹23,000.00 - ₹25,000.00 per month Schedule: - Day shift **Education**: -...


  • Gurgaon District, Haryana, India Wrixty Services Full time

    Gurugram We are looking for 100 Call Center Executive Posts in Gurugram / Gurgaon, Haryana, with deep knowledge in Communication Skills,International Call Center,Voice Process and Required Educational Qualification is : Higher Secondary, Other Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, B.Tech/B.E, M.B.A/PGDM - Experience- 0 - 5 Years- Salary- 1 Lac 75...


  • Gurugram, Haryana, India Think Right Center Full time

    **Think Right, Galleria Towers, Gurgaon** **Job Title: Telecaller - Think Right, Galleria Towers, Gurgaon** **Job Summary**: We are looking for a friendly and enthusiastic **Telecaller** to handle admission inquiries, follow up with leads, and provide information to prospective parents about our playschool programs. **Key Responsibilities**: - Make...