Contact Center Executive

4 days ago

Andheri Mumbai Maharashtra, India Qrata Full time

Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic.

Job Title: Contact Center Executive

Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging

Exp: 1 to 3 year

**Key Responsibilities**:
1. Customer Interaction:

- Greet and welcome Customers as they call the contact centre.
- Assist Customers with filling out necessary forms in system.
- Provide information about available aesthetic treatments, pricing, and post-treatment care.

2. Appointment Scheduling:

- Schedule Customer appointments, ensuring that the clinic's calendar is organized and appointments are spaced appropriately.
- Handle appointment cancellations and rescheduling requests efficiently.

3. Customer Education:

- Educate Customers about the various aesthetic treatments offered by the clinic.
- Explain the benefits and expectations associated with each treatment.
- Provide information on pre and post-treatment instructions.

4. Administrative Support:

- Maintain accurate Customer records and contact information.

5. Compliance and Privacy:

- Safeguard Customer confidentiality and data security.

6. Problem Resolution:

- Address Customer concerns or complaints promptly and professionally, seeking solutions to ensure Customer satisfaction.
- Collaborate with the clinic staff and Doctors to resolve any treatment-related issues.

7. Product Knowledge:

- Stay updated on the latest aesthetic treatments, technologies, and industry trends to provide accurate information to Customers

**Qualifications**:

- High school diploma or equivalent or any bachelorette degree
- Prior experience in customer service or administrative roles, preferably in a healthcare or aesthetic clinic setting.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills and the ability to maintain a calm and empathetic demeanour, especially in stressful situations.
- Proficiency in using computer software for appointment scheduling, record keeping, and data entry.
- Knowledge of medical terminology and aesthetics is beneficial but not always required. (Will be added advantage)
- Basic Knowledge on CRM

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

  • Contact Center Trainer

    6 days ago

    Mumbai, Maharashtra, India HR Yaar Full time

    **Job Title: Contact Center Trainer** **Experience: 4 to 8 years** **Location: Kurla, Mumbai** **Company Type: Healthcare** **Job Type: Full-Time** The contact center is the first touch point for any patient reaching out to us for a service and the journey of excellent patient experience starts here. The role of the trainer will be managing all training...

  • Contact Center Em

    4 days ago

    Mumbai, Maharashtra, India Quantiphi Full time

    While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life,...

  • Contact Center Consultant

    2 weeks ago

    Mumbai, India Tata Consultancy Services Limited Full time

    Job Description Must-Have Unified Communication Manager; Contact Center Good-to-Have - MS Telephony; Cisco WebEx; Genesys Contact Center; Solution; Design & Implementation Responsibility of / Expectations from the Role 1 Excellent Communication and Articulation Skills 2 System Design Expertise 3 Understanding of Telecom business processes 4 Result...

  • Contact Center Supervisor

    2 days ago

    Mumbai, Maharashtra, India arrivia Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Now Hiring: Supervisor – Cruise (Contact Center Background)We are looking for an experienced and dynamic Supervisor to lead our Cruise Customer Service team. The ideal candidate will have a strong background in contact center operations, with proven experience in driving both service and sales performance.Role Overview:As a Supervisor, you will provide...

  • Contact Center Technology Engineer

    2 days ago

    Mumbai, Maharashtra, India Priceline Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Contact Center Technology Engineer Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you're in the right place.This role is eligible for our hybrid work model: Two days in-office.Why this job's a big...

  • we are hiring Contact Center Executive

    1 week ago

    Mumbai City District, India Sir Hn Reliance Foundation Hospital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company OverviewSir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment to...

  • sales trainer- contact center

    1 week ago

    Mumbai, Maharashtra, India QI Spine Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We're on the lookout for a dynamic Learning & Development Trainer - Contact Center who's not just a teacher but a Patient-Centric Care maestro Join our passionate team and play a pivotal role in shaping the future of healthcare by delivering training programs that make our Contact Center team shine in patient experience.Qualifications:* Proven experience as...

  • Contact Center Executive- TATA Capital

    7 days ago

    Navi Mumbai, Maharashtra, India UPONLY Technologies Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    HiringContact Center Executive – Wealth Management (Inbound & Outbound)Location:Navi MumbaiEmployment Type:Full-timeExperience Level:1–2 years in Contact Center / Tele-Sales / Wealth or BFSI domain preferred.Education:Graduate / Post Graduate in any discipline.About the RoleWe are looking for enthusiastic and customer-focused professionals to join our...

  • HRO - Contact Center Voice - L8 - Mumbai

    2 days ago

    Mumbai, Maharashtra, India Stalwart Management Consulting Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Description:HRO (Contact Center Voice )HRO (Contact Center Voice )HRO (Contact Center Voice )HRO (Contact Center Voice )HRO (Contact Center Voice )HRO (Contact Center Voice )HRO (Contact Center Voice )HRO (Contact Center Voice )HRO (Contact Center Voice )HRO (Contact Center Voice )HRO (Contact Center Voice )HRO (Contact Center Voice )HRO (Contact Center...

  • Dvp - HRbp - Contact Center - with a Leading Bank

    1 week ago

    Mumbai, India Skillventory Full time

    **DVP - HRBP - Contact Center - With a Leading Bank**: - From 7 to 12 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbai, Mumbai Suburban, Thane, Navi Mumbaior **Roles and Responsibilities** **Job profile**: - Responsible for Contact Center Vertical Lead a team of HR BP’s and Partners with Business to align HR strategy with business...