Contact Center Executive

5 days ago

Andheri Mumbai Maharashtra, India Qrata Full time

Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic.

Job Title: Contact Center Executive

Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging

Exp: 1 to 3 year

**Key Responsibilities**:
1. Customer Interaction:

- Greet and welcome Customers as they call the contact centre.
- Assist Customers with filling out necessary forms in system.
- Provide information about available aesthetic treatments, pricing, and post-treatment care.

2. Appointment Scheduling:

- Schedule Customer appointments, ensuring that the clinic's calendar is organized and appointments are spaced appropriately.
- Handle appointment cancellations and rescheduling requests efficiently.

3. Customer Education:

- Educate Customers about the various aesthetic treatments offered by the clinic.
- Explain the benefits and expectations associated with each treatment.
- Provide information on pre and post-treatment instructions.

4. Administrative Support:

- Maintain accurate Customer records and contact information.

5. Compliance and Privacy:

- Safeguard Customer confidentiality and data security.

6. Problem Resolution:

- Address Customer concerns or complaints promptly and professionally, seeking solutions to ensure Customer satisfaction.
- Collaborate with the clinic staff and Doctors to resolve any treatment-related issues.

7. Product Knowledge:

- Stay updated on the latest aesthetic treatments, technologies, and industry trends to provide accurate information to Customers

**Qualifications**:

- High school diploma or equivalent or any bachelorette degree
- Prior experience in customer service or administrative roles, preferably in a healthcare or aesthetic clinic setting.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills and the ability to maintain a calm and empathetic demeanour, especially in stressful situations.
- Proficiency in using computer software for appointment scheduling, record keeping, and data entry.
- Knowledge of medical terminology and aesthetics is beneficial but not always required. (Will be added advantage)
- Basic Knowledge on CRM

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

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