Contact Center Executive
5 days ago
Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic.
Job Title: Contact Center Executive
Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging
Exp: 1 to 3 year
**Key Responsibilities**:
1. Customer Interaction:
- Greet and welcome Customers as they call the contact centre.
- Assist Customers with filling out necessary forms in system.
- Provide information about available aesthetic treatments, pricing, and post-treatment care.
2. Appointment Scheduling:
- Schedule Customer appointments, ensuring that the clinic's calendar is organized and appointments are spaced appropriately.
- Handle appointment cancellations and rescheduling requests efficiently.
3. Customer Education:
- Educate Customers about the various aesthetic treatments offered by the clinic.
- Explain the benefits and expectations associated with each treatment.
- Provide information on pre and post-treatment instructions.
4. Administrative Support:
- Maintain accurate Customer records and contact information.
5. Compliance and Privacy:
- Safeguard Customer confidentiality and data security.
6. Problem Resolution:
- Address Customer concerns or complaints promptly and professionally, seeking solutions to ensure Customer satisfaction.
- Collaborate with the clinic staff and Doctors to resolve any treatment-related issues.
7. Product Knowledge:
- Stay updated on the latest aesthetic treatments, technologies, and industry trends to provide accurate information to Customers
**Qualifications**:
- High school diploma or equivalent or any bachelorette degree
- Prior experience in customer service or administrative roles, preferably in a healthcare or aesthetic clinic setting.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills and the ability to maintain a calm and empathetic demeanour, especially in stressful situations.
- Proficiency in using computer software for appointment scheduling, record keeping, and data entry.
- Knowledge of medical terminology and aesthetics is beneficial but not always required. (Will be added advantage)
- Basic Knowledge on CRM
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
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