we are hiring Contact Center Executive

7 days ago

Mumbai City District, India Sir Hn Reliance Foundation Hospital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Overview

Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment to excellence. Founded in 1918, this institution embodies the legacy of Sir Hurkisondas with progressive diagnostic services and a cornerstone philosophy of Respect for Life. More information can be found on their website at

Job Overview

We are seeking a Junior Contact Centre Executive at Sir H. N. Reliance Foundation Hospital & Research Centre for a Fixed-Term-Employment. The position requires a minimum of 1 year and a maximum of 3 years of relevant work experience. As a contact centre executive, you will play a crucial role in managing efficient communication and enhancing customer experiences. This role is based in Mumbai, Maharashtra, within the vibrant hospital and healthcare industry.

Qualifications and Skills

  • Must have skills in call scripting, customer service orientation, and communication to ensure effective interaction with patients and customers (Mandatory skill).
  • Required skills in operating and managing contact centers to streamline calls and improve overall process efficiency.
  • Excellent verbal and written communication skills to handle inquiries and resolve issues effectively.
  • Ability to work well under pressure in a fast-paced hospital environment while maintaining a calm and professional demeanor.
  • Strong problem-solving skills to address and resolve issues promptly, enhancing customer satisfaction.
  • Proficient in using computer systems and software necessary for managing calls and tracking information.
  • High level of attention to detail to ensure accuracy in information dissemination and recording.
  • Capability to work in a team-oriented environment and contribute to team goals and objectives.

Roles and Responsibilities

  • Handle incoming and outgoing calls efficiently, adhering to call scripting and maintaining a high level of customer service.
  • Resolve patient inquiries, issues, and complaints promptly and professionally to ensure customer satisfaction.
  • Maintain accurate records of patient interactions and details of inquiries, comments, and complaints.
  • Coordinate with relevant hospital departments to provide accurate information and facilitate patient services.
  • Continuously enhance communication skills and update knowledge about hospital services and guidelines.
  • Participate actively in training sessions and meetings to stay updated with the latest contact center techniques.
  • Adhere to the hospital's confidentiality policies, safeguarding patient information at all times.
  • Assist in auditing and evaluating processes to enhance the efficiency and quality of services provided by the contact center.

Necessary:


• Graduate


• to 4 years experience in Front end office / Call Center Role & responsibilities

Preferred candidate profil

  • Contact Center Executive

    4 weeks ago

    Mumbai City District, India The Ageless Clinic Full time

    Job Description: Job Title: Customer Support Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging and leading term Exp: 0 to 4 year Key Responsibilities:1. Customer Interaction: Greet and welcome Customers as they call the contact centre. Assist Customers with filling out necessary forms in system. Answer phone calls and respond to emails...

  • Contact Center Executive

    2 weeks ago

    Mumbai City District, India The Ageless Clinic Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Description:Job Title: Customer Support Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging and leading term Exp: 0 to 4 yearKey Responsibilities:1. Customer Interaction:Greet and welcome Customers as they call the contact centre.Assist Customers with filling out necessary forms in system.Answer phone calls and respond to emails...

  • Contact Center Supervisor

    2 days ago

    Mumbai, Maharashtra, India arrivia Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Now Hiring: Supervisor – Cruise (Contact Center Background)We are looking for an experienced and dynamic Supervisor to lead our Cruise Customer Service team. The ideal candidate will have a strong background in contact center operations, with proven experience in driving both service and sales performance.Role Overview:As a Supervisor, you will provide...

  • Contact Center Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India Qrata Full time

    Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic. Job Title: Contact Center Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging Exp: 1 to 3 year **Key...

  • Contact Center Administrator

    4 days ago

    Mumbai, India Interactive Brokers Full time

    **Responsibilities**: - Work closely with the contact center administrator on the networking team - Review and maintain IVR configurations based on set specifications from Client Services - Work with developers, QA, and regional managers for continuous improvements and high-quality, on-time deliveries - Provide training and technical assistance for any...

  • Contact Center Executive- TATA Capital

    7 days ago

    Navi Mumbai, Maharashtra, India UPONLY Technologies Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    HiringContact Center Executive – Wealth Management (Inbound & Outbound)Location:Navi MumbaiEmployment Type:Full-timeExperience Level:1–2 years in Contact Center / Tele-Sales / Wealth or BFSI domain preferred.Education:Graduate / Post Graduate in any discipline.About the RoleWe are looking for enthusiastic and customer-focused professionals to join our...

  • Contact Center Em

    1 week ago

    Mumbai, Maharashtra, India Quantiphi Full time

    While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life,...

  • sales trainer- contact center

    7 days ago

    Mumbai, Maharashtra, India QI Spine Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We're on the lookout for a dynamic Learning & Development Trainer - Contact Center who's not just a teacher but a Patient-Centric Care maestro Join our passionate team and play a pivotal role in shaping the future of healthcare by delivering training programs that make our Contact Center team shine in patient experience.Qualifications:* Proven experience as...

  • International Call Center

    5 hours ago

    Malad, Mumbai, Maharashtra, India Universal Hiring Solution Full time

    CALL CENTER HIRING HIRING FOR INTERNATIONAL BPO CUSTOMER SUPPORT (Need Only Excellent English communication.) work from Office Only rotational shift Location = Malad Communication = 10/10 Only Excellent Qualification 1. If HSC + 1 Year Experience (All Documents From Company With Reliving Letter) or 2. If Graduate (Graduate Fresher With All...

  • Contact Centre Executive

    2 weeks ago

    Mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time

    Company Overview Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment...