sales trainer- contact center

2 days ago

Mumbai, Maharashtra, India QI Spine Full time ₹ 4,00,000 - ₹ 8,00,000 per year

We're on the lookout for a dynamic Learning & Development Trainer - Contact Center who's not just a teacher but a Patient-Centric Care maestro Join our passionate team and play a pivotal role in shaping the future of healthcare by delivering training programs that make our Contact Center team shine in patient experience.

Qualifications:

* Proven experience as a Learning & Development Trainer, preferably in a contact center setting.

* Strong understanding of adult learning principles and instructional design

* Excellent presentation and facilitation skills with the ability to captivate and inspire an audience.

* Strong interpersonal skills and the ability to collaborate effectively with diverse teams.

Responsibilities:

* Develop and implement training programs that emphasize patient-centered care, empathy, and effective communication in a Contact Center set-up.

* Create engaging training materials tailored to the unique challenges and opportunities within a healthcare environment.

* Integrate real-life patient stories and scenarios into training to promote practical learning.

* Make learning a blast with interactive sessions that bring out the best in patient-focused care.

* Conduct workshops and training sessions focused on enhancing healthcare professionals abilities to provide compassionate and empathetic care.

* Bring empathy to life through role-playing and scenario-based learning that will leave a lasting impression.

* Design and deliver training modules that enhance communication skills while maintaining a patient-focused approach.

* Conduct periodic Training Needs Analysis to identify skills gap and come up with effective solutions and Training plans for the same.

* Analyze training effectiveness and make continuous improvements based on feedback and results.

Location:
 Phoenix Market City- Kurla (Mumbai)

Week Off:
 Sunday Fixed Off (6 days working)

Shift :
9-6 pm /10-7pm

Salary :
 up to 8 LPA

Interested candidates can share their CV to

or whats app to

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