Technical Support

6 hours ago

Hyderabad, Telangana, India Careernet Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Key Skills: Technical Support, ServiceNow, Dynatrace, New Relic, Production Support, Application Support

Roles and Responsibilities:

  • Respond to technical issues reported via eyes-on-glass monitoring, ServiceNow incidents, and user reports.
  • Lead and coordinate managed incident calls, demonstrating effective leadership and communication.
  • Provide Level 2.5 troubleshooting and incident resolution across multiple systems.
  • Identify opportunities for process improvements and drive their implementation.
  • Partner with cross-functional teams to enhance alerting and incident quality.
  • Promote a culture of continuous improvement, accountability, and collaboration.

Skills Required:

Must-Have:

  • Hands-on experience with ServiceNow (incident, problem, and change management)
  • Strong background in Technical Support (Level 2 / Level 2.5 troubleshooting)
  • Proficiency in Dynatrace for monitoring and issue resolution

Nice-to-Have:

  • Exposure to Application Support and Production Support environments
  • Familiarity with New Relic for performance monitoring and diagnostics
  • Strong leadership, communication, and incident management skills

Education: Bachelor's Degree in related field

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