Technical Support

20 hours ago

Hyderabad, Telangana, India Systra Full time ₹ 6,00,000 - ₹ 18,00,000 per year


It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India's valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency.

Understand better who we are by visiting



Context

This position is for the role of Technical Support - Roads (Digital Transformation) for Telengana CPMS project



Missions/Main Duties

  • Provide first- and second-line technical support for digital tools used in road infrastructure projects (e.g., GIS, BIM, asset management systems, IoT sensors).
  • Assist in the deployment, configuration, and maintenance of digital platforms and field devices.
  • Troubleshoot hardware, software, and connectivity issues related to road monitoring and smart infrastructure systems.
  • Support data collection, integration, and validation from road sensors, drones, and mobile devices.
  • Collaborate with engineers, planners, and IT teams to ensure digital tools align with project requirements.
  • Train field and office staff on the use of digital systems and best practices.
  • Monitor system performance and escalate issues to vendors or internal teams as needed.
  • Document support procedures, FAQs, and technical manuals.


Profile/Skills

  • Diploma or Bachelor's degree in Civil Engineering, Information Technology, or related field.
  • 4+ years of experience in technical support, preferably in infrastructure or transportation sectors.
  • Familiarity with road asset management systems, GIS platforms, and IoT technologies.
  • Proficiency in troubleshooting Windows-based systems, mobile apps, and cloud platforms.
  • Strong communication and problem-solving skills.


We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency. As we are growing, this is time to be a part of this challenging adventure. It's not a job - it's a career


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