Technical support

21 hours ago

Hyderabad, Telangana, India 21st century global services Full time ₹ 4,20,000 - ₹ 7,20,000 per year

Technical support with international voice experience.

Active directory.

Office 365.

Troubleshooting.

exp: 1-3 Yrs Max.

Location: Hyderabad.

Mode of Interview: 2 Rounds Virtual.

Mode of Work: WFO 5 days.

Budget: 4.6 LPA.

Job Overview

We are seeking a Junior Technical Support professional with a focus on international voice experience for our Hyderabad location. This is a Contract-To-Hire position for candidates with 1 to 3 years of relevant work experience. The role involves technical troubleshooting and providing exceptional customer service. Candidates must be willing to work nightshifts.

Qualifications and Skills

  • Proficiency in technical troubleshooting with a focus on diagnosing and resolving technical issues effectively (Mandatory skill).
  • Demonstrated experience in international voice process, ensuring clear and effective communication with international clients (Mandatory skill).
  • Capability and willingness to work nightshifts, adapting to different time zones as required by the job (Mandatory skill).
  • Familiarity with remote desktop support, including installation, configuration, and remote troubleshooting techniques.
  • Basic knowledge of Active Directory operations, such as user management and access permissions to ensure seamless IT operations.
  • Experience with CRM Software like Salesforce or Zendesk, optimizing customer relationship management and support activities.
  • Understanding of incident management tools like ServiceNow to log, track, and resolve customer issues efficiently.
  • Strong customer service skills to maintain professionalism, patience, and a people-first attitude when handling customer inquiries and complaints.

Roles and Responsibilities

  • Provide first-level technical support via phone, email, and chat to international clients, resolving issues effectively.
  • Diagnose and troubleshoot technical issues related to hardware and software, ensuring swift solutions for customers.
  • Assist customers with remote desktop support, guiding them through setup and troubleshooting procedures.
  • Utilize CRM and incident management tools to track customer interactions and report issues promptly.
  • Collaborate with upper-tier technical teams to resolve complex issues beyond the scope of first-level support.
  • Maintain detailed and accurate documentation of all support activities and customer interactions.
  • Stay updated with the latest industry trends and technical skills to enhance support quality and efficiency.
  • Contribute to team meetings, providing insights and feedback for continuous improvement in service delivery.

  • Technical Trainer

    4 days ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Technical Trainer (Medical Device / Pharma)Location: Gachibowli, Hyderabad, TelanganaJob type: Full-timeJob Summary:Are you a technically strong professional with experience in the **Medical Device or Pharmaceutical industry**—and interested in bridging your technical knowledge with **recruitment and client engagement** for global medical...

  • Technical Specialist

    1 week ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role : Technical Specialist (Medical Device / Pharma)*Location: Gachibowli, Hyderabad, TelanganaWork Type: 100% OnsiteShift Timing: Night Shift (06:30 PM – 03:30 AM IST)Experience Level:* 3–6 yearsAre you a technically strong professional with experience in the *Medical Device or Pharmaceutical industry—and interested in bridging your technical...

  • Technical Support

    1 week ago

    Hyderabad, Telangana, India Careernet Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Key Skills: Technical Support, ServiceNow, Dynatrace, New Relic, Production Support, Application SupportRoles and Responsibilities:Respond to technical issues reported via eyes-on-glass monitoring, ServiceNow incidents, and user reports.Lead and coordinate managed incident calls, demonstrating effective leadership and communication.Provide Level 2.5...

  • Technical Support

    21 hours ago

    Hyderabad, Telangana, India Systra Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India's valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people...

  • Application Support/ Technical Support

    22 hours ago

    Hyderabad, Telangana, India Verisk Analytics Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    DescriptionA Business Support Analyst I is someone who has 6-12 months experience in an application support role or can demonstrate an aptitude for problem solving through their education/work experience. The candidate will be able to demonstrate strong potential to provide an exemplary support service to Verisk's highly valued clients putting the clients'...

  • L2 Technical Support

    1 week ago

    Hyderabad, Telangana, India Cloudxtreme Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:Role & Responsibilities: The L2 Technical Support professional will provide advanced technical support to Deloitte end-users, ensuring seamless operation of IT systems and devices.Troubleshoot technical issues across Windows and MAC operating systems, Office 365, SCCM, Intune, mobile devices, and networking equipment.Provide support for video...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India PamGro - Employer of Record Full time € 2,08,000 - € 2,86,000 per year

    We're Hiring (Contract Role) Role: Technical Support Engineer (SaaS) Location: Netherlands (Remote) Experience: 2–4 years Pay Range: €40–€55/hr Duration: 9 monthsA fast-growing SaaS company is seeking a Technical Support Engineer to provide top-notch technical assistance, troubleshoot issues, and ensure customer satisfaction across global...

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Right Move Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Greetings for the Day…We are looking for a Technical Support - L3 for one of our esteemed clients in Hyderabad / Coimbatore having experience into Technical Support, SQL, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming, Good CommunicationExp: - 2 + YearsLocation: Hyderabad / Coimbatore (WFO)Shifts : -...

  • Technical Support Representative

    2 weeks ago

    Hyderabad, Telangana, India TalentBridge Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job Title: Technical Support RepresentativeExperience: 6 Months to 1 YearJob Role & Responsibilities:Provide technical support for Hybrid Cloud Services.Assist clients with troubleshooting and resolving technical issues.Demonstrate excellent written and spoken communication skills.Understand and follow business processes efficiently.Apply analytical and...

  • International Technical Support

    17 hours ago

    Hyderabad, Telangana, India Wingsmate Technologies Full time ₹ 2,16,000 - ₹ 4,20,000 per year

    We're Hiring: International Technical Support & Sales Specialist (US Process)Company: Wingsmate TechnologiesLocation: Madhapur, Hyderabad (India)Shift: Night Shift (US Time)Positions: 25 OpeningsDepartment: Technical Support + International Sales⸻ Role OverviewWe are looking for high-performance professionals who can handle both technical support +...