Application Support/ Technical Support

9 hours ago

Hyderabad, Telangana, India Verisk Analytics Full time ₹ 4,00,000 - ₹ 6,00,000 per year
Description

A Business Support Analyst I is someone who has 6-12 months experience in an application support role or can demonstrate an aptitude for problem solving through their education/work experience. The candidate will be able to demonstrate strong potential to provide an exemplary support service to Verisk's highly valued clients putting the clients' needs at the forefront of everything Verisk does. 

Responsibilities

Triage, prioritise and investigate user reported issues or service requests which are raised via IT Service Management tooling  

Provide exceptional customer service through effective and valuable communication

Working within a team environment to reproduce issues, provide workarounds and identify root causes of issues across multiple products

Escalating/engaging with Technical Support, Development, Managed Service and Service Delivery Management teams as required

Undertake other administrative tasks needed to deliver support services to the clients

Contribute to internal knowledgebases  

Grow understanding of the London insurance market and associated business processes

Develop an understanding of customers' business needs and operational environments

Assist with the creation of help centre articles which will improve the support service VSBS provides its customers

Ensure that any risks are raised with senior management or via standard process  

Contribute to continuous improvement (CI) of the VSBS support service

Adhere to corporate policies, procedures and standards

Ensure that data security and data privacy corporate guidelines and processes are followed

Qualifications

An analytical thinker with an aptitude for problem-solving and client engagement

Able to demonstrate the ability to investigate and resolve a variety of software application issues ; from business process focused to more technical and database issues  

Able to communicate effectively with both customers (technical and non-technical) and internal stakeholders  

Able to manage own workload and manage expectations of stakeholders  

Confidence to seek support of peers and management as required  

Comfortable working within a team and building effective working relationships with clients and colleagues  

Proficient in Microsoft Office  

Ability to motivate and listen to team members 

  • Technical Trainer

    4 days ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Technical Trainer (Medical Device / Pharma)Location: Gachibowli, Hyderabad, TelanganaJob type: Full-timeJob Summary:Are you a technically strong professional with experience in the **Medical Device or Pharmaceutical industry**—and interested in bridging your technical knowledge with **recruitment and client engagement** for global medical...

  • Technical Specialist

    1 week ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role : Technical Specialist (Medical Device / Pharma)*Location: Gachibowli, Hyderabad, TelanganaWork Type: 100% OnsiteShift Timing: Night Shift (06:30 PM – 03:30 AM IST)Experience Level:* 3–6 yearsAre you a technically strong professional with experience in the *Medical Device or Pharmaceutical industry—and interested in bridging your technical...

  • Technical Support

    1 week ago

    Hyderabad, Telangana, India Careernet Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Key Skills: Technical Support, ServiceNow, Dynatrace, New Relic, Production Support, Application SupportRoles and Responsibilities:Respond to technical issues reported via eyes-on-glass monitoring, ServiceNow incidents, and user reports.Lead and coordinate managed incident calls, demonstrating effective leadership and communication.Provide Level 2.5...

  • Sr. SAP ABAP/XI-PI Consultant

    2 weeks ago

    Hyderabad, Telangana, India Support Revolution Full time ₹ 40,00,000 - ₹ 50,00,000 per year

    SAP ABAP/XI-PI ConsultantCode, integrate, and transform SAP Payroll — join us as an SAP ABAP/XI-PI Consultant at join our SAP Delivery Practice. __________________________________________________________________________________________About the role:The SAP ABAP/XI-PI Consultant plays a critical role within Support Revolution's SAP Practice, driving...

  • SAP ABAP/XI-PI Consultant

    9 hours ago

    Hyderabad, Telangana, India Support Revolution Full time ₹ 10,00,000 - ₹ 50,00,000 per year

    SAP ABAP/XI-PI Consultant Code, integrate, and transform SAP Payroll — join us as an SAP ABAP/XI-PI Consultant at join our SAP Delivery Practice. __________________________________________________________________________________________ About the role: The SAP ABAP/XI-PI Consultant plays a critical role within Support Revolution's SAP Practice,...

  • SAP ABAP/XI-PI Consultant

    13 hours ago

    Hyderabad, Telangana, India Support Revolution Full time ₹ 20,00,000 - ₹ 50,00,000 per year

    SAP ABAP/XI-PI ConsultantCode, integrate, and transform SAP Payroll — join us as an SAP ABAP/XI-PI Consultant at join our SAP Delivery Practice.__________________________________________________________________________________________About the role:The SAP ABAP/XI-PI Consultant plays a critical role within Support Revolution's SAP Practice, driving...

  • Technical Support

    2 weeks ago

    Hyderabad, Telangana, India Sutherland Global Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Support Company Description Sutherland is seeking a strategic-thinking and dynamic person to join us as Technical Support. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job...

  • Technical/Application Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India CorroHealth Full time ₹ 3,26,000 - ₹ 13,44,742 per year

    Company Profile:CorroHealth is the leading provider of clinically led healthcare analytics and technology-driven solutions, dedicated to positively impacting the financial performance for physicians, hospitals, and health plans. With over 18,000+ employees worldwide, CorroHealth offers integrated solutions, proven expertise, intelligent technology, and...

  • Application Support Engineer

    18 hours ago

    Hyderabad, Telangana, India Enviri Corporation Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company DescriptionEnviri Corporation is a market-leading, global provider of environmental solutions for industrial, retail and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Camp Hill,...

  • Application Support Engineer

    8 hours ago

    Hyderabad, Telangana, India Enviri Corporation Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company Description Enviri Corporation is a market-leading, global provider of environmental solutions for industrial, retail and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Camp Hill,...