CSR - Customer Service Representative

6 days ago

Bengaluru, Karnataka, India Rent2Stays Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job Summary:

The Customer Relationship Manager will be responsible for maintaining and enhancing long-term relationships with property owners, tenants, and corporate clients. The role involves ensuring customer satisfaction, handling service requests efficiently, coordinating with internal departments, and driving retention and referral growth for the Property Management business.

Key Responsibilities:

Customer Relationship & Communication

  • Act as the primary point of contact for property owners and tenants.
  • Handle all customer queries, feedback, and complaints with prompt and professional responses.
  • Maintain regular communication with clients to update on property status, maintenance activities, and tenancy details.
  • Build strong relationships through personalized engagement and proactive service.

Service Coordination

  • Liaise with internal teams (maintenance, leasing, finance, and legal) to ensure smooth service delivery.
  • Ensure timely resolution of service tickets and customer issues.
  • Coordinate tenant move-ins, move-outs, and periodic property inspections.
  • Follow up on maintenance and repair works and communicate updates to clients.

Data & CRM Management

  • Maintain updated records of customer interactions, service requests, and resolutions in the CRM system.
  • Track customer satisfaction levels and suggest improvements in service delivery.
  • Prepare and share periodic reports on customer engagement, feedback trends, and retention metrics.

Retention & Growth

  • Support initiatives for customer retention, renewals, and referral generation.
  • Identify opportunities for upselling additional services like renovation, furnishing, or rental management.
  • Contribute to the development of client loyalty programs and post-service engagement campaigns.

Operational Support

  • Assist in on boarding new property owners and ensuring documentation compliance.
  • Work with the finance team to manage invoicing, payment follow-ups, and related customer communication.
  • Support marketing and communication teams with client testimonials, case studies, and experience stories.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills
  • Customer-centric mindset with problem-solving attitude
  • Ability to multitask and manage multiple client accounts
  • Proficiency in MS Office & maintaining Google docs.
  • Basic understanding of property management processes
  • Strong coordination and follow-up skills
  • Attention to detail and professionalism

Qualification & Experience:

  • Graduate in Business Administration, Hospitality, or Real Estate Management (MBA preferred)
  • 2–4 years of experience in customer relationship management, preferably in property management, real estate, Hospitality management or facility management sectors

Job Types: Full-time, Part-time

Pay: ₹10, ₹22,000.00 per month

Expected hours: No more than 48 per week

Work Location: In person

Speak with the employer

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