Team Lead-Travel Visa

4 days ago

Cochin, Kerala, India BVS Global Full time ₹ 5,04,000 - ₹ 5,40,000 per year

Job Description: Team Lead – Travel & Visa (Sales Support)

  • Manage inbound and outbound calls globally with professional telephone etiquette.
  • Lead and support the sales team with a strong focus on achieving travel sales targets.
  • Possess in-depth knowledge of global travel destinations, visa processes, and inbound/outbound holiday packages (USA, Canada, UK, Schengen, and other visa-required countries).
  • Deliver excellent customer service and communication (both written and verbal).
  • Assist customers and corporate clients in planning well-organized trips via phone, email, or online platforms.
  • Oversee issuance of flight tickets, hotel bookings, and other travel services, with hands-on experience in GDS systems such as Amadeus/Sabre.
  • Stay updated on global travel trends, restrictions, rules, and regulations.
  • Handle and resolve customer complaints effectively.
  • Ensure accuracy of client-provided information, preparing and verifying documents for visa submissions.
  • Guide and mentor team members to maintain service quality and meet performance goals.

Requirements:

  • Minimum 2 years of experience as a Travel or Visa Consultant, with exposure to sales support and team management.
  • Educational qualification: High school diploma or bachelor's degree (preference for tourism, travel, or hospitality background).
  • Proven ability to build and maintain vendor relationships (existing networks will be an advantage).
  • Strong leadership, communication, and interpersonal skills.
  • Excellent customer service orientation with problem-solving ability.
  • Proficiency in computer applications and travel booking systems (Amadeus/Sabre).

Job Type: Full-time

Pay: ₹42, ₹45,000.00 per month

Work Location: In person

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