Global Visa Consultant B2C
4 days ago
Key Responsibilities
- Consult with individual clients (walk-ins, calls, and online leads) to understand their visa needs, goals, and eligibility.
- Provide accurate advice on various visa categories such as student, tourist, work, PR, and family visas.
- Handle end-to-end visa processing: documentation, application filing, appointment scheduling, and follow-ups.
- Keep clients informed of changes in immigration policies, procedures, and documentation requirements.
- Maintain up-to-date knowledge of visa rules and embassy procedures for major destinations.
- Coordinate with internal teams (document verification, application filing, follow-ups) to ensure smooth processing.
- Manage multiple cases simultaneously while maintaining high-quality service standards.
- Build trust and long-term relationships with clients through clear communication and support.
- Maintain accurate records of each client interaction in CRM or case management systems.
Requirements
- Bachelor's degree in any discipline (preferred: Travel & Tourism, Law, or International Studies).
- Minimum 1–3 years of experience in visa consulting, preferably in a B2C role.
- Strong knowledge of international visa categories, eligibility, and documentation requirements.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong organizational skills, attention to detail, and ability to meet deadlines.
- Experience working with CRM or visa case management software.
- Client-centric approach with problem-solving abilities and a positive attitude.
Job Types: Full-time, Permanent
Work Location: In person
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