Customer Success Manager
2 weeks ago
We are seeking a highly skilled and customer-focused POC Success Manager to own and execute end-to-end delivery of proof-of-concept (POC) engagements with prospective and strategic customers. This role is critical in demonstrating the value of our product through tailored use cases, working in close collaboration with Sales, Product, and Engineering teams. The ideal candidate has strong technical acumen, project management experience, and a consultative mindset.
Key Responsibilities:
- Lead the planning, execution, and delivery of POCs across target customer accounts, ensuring technical and business objectives are met.
- Collaborate with the Sales and Solutioning team to define success criteria, scope, and timeline for each POC engagement.
- Deliver insights and readouts to key stakeholders and executives
- Partner with process data analysts to explore product configurations and gain insights tailored to client-specific data and workflows.
- Support resolution of any technical or non-technical topicsduring the POC process and provide guidance on prioritization and workarounds
- Own communication and stakeholder management, providing status updates and aligning expectations with customers and internal teams.
- Track success metrics and capture feedback to inform improvements in the POC framework and product roadmap.
- Contribute to the development of reusable assets (e.g., POC playbooks, success templates, technical documentation).
- Act as a trusted advisor to prospects, helping them evaluate the solution fit and accelerate their decision-making process.
Required Qualifications:
- Bachelor's degree in Computer Science, Engineering, Business, or a related field.
- 5+ years of experience in pre-sales, solutions delivery, product consulting, or technical project management.
- Proven track record of successfully delivering POCs or pilot projects in a B2B environment.
- Strong techno-functional background and the ability to understand complex enterprise software platforms.
- Excellent project management, communication, and interpersonal skills.
- Ability to thrive in a fast-paced, customer-facing, and cross-functional environment.
Preferred Qualifications:
- Experience with B2B platforms, process intelligence tools
- Domain knowledge in fintech, insurance, healthcare
- PMP, Scrum Master, or other project management certification is a plus.
-
Customer Success Manager
1 week ago
India BrightEdge Full timeJob Description About BrightEdge BrightEdge is the global leader in AI-powered SEO and content performance marketing, helping enterprises transform online visibility into measurable business impact. As the gold standard in SEO data, our platform unifies deep technical analysis, research, recommendations, scaled reporting, and automationpowering success for...
-
Customer Success Manager
2 days ago
India SponsorCloud Full timeJob Description Location: Remote Working Hours: 6:30 PM 3:30 AM IST (flexible to cover CST & EST time zones) About the Role: We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with...
-
Customer Success Manager
2 weeks ago
India Meltplan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout MeltPlan MeltPlan is reimagining pre-construction workflows with AI: bringing automation, accuracy, and compliance intelligence into code research, take-offs, estimating, and project planning. Backed by leading investors and industry partners like DPR Construction, we're building the future of construction tech. As we expand adoption of our AI-driven...
-
Customer Success Manager
6 days ago
Chennai, India Avow Solutions Inc Full timeJob Description Job Title: Customer Success Manager About the Role We are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to...
-
Customer Success Manager
2 days ago
India Woliba Full timeWhy Join Woliba At Woliba we re redefining the way organizations approach People Operations and employee wellbeing Our all-in-one SaaS platform brings together HR engagement and wellness tools into a single modular solution that empowers companies to create thriving workplace cultures When you join Woliba you re not just joining a tech company you re joining...
-
Customer Success Manager
4 weeks ago
India SkanAI Full timeWe are seeking a highly skilled and customer-focused POC Success Manager to own and execute end-to-end delivery of proof-of-concept (POC) engagements with prospective and strategic customers. This role is critical in demonstrating the value of our product through tailored use cases, working in close collaboration with Sales, Product, and Engineering teams....
-
Customer Success Manager
4 weeks ago
Hyderabad, India Magnitude Software Ind Pvt.Ltd Full timeJob Description Job Description Core Responsibilities Trusted Advisor & Relationship Management - Act as the primary point of contact and strategic advisor for enterprise customers. - Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. - Lead structured renewal discussions, QBRs...
-
Customer Success Manager
2 weeks ago
Delhi, India Genefied Full timeJob Description Job description Company Description Genefied is a B2B vertical SAAS company that provides innovative loyalty solutions for consumer brands, helping them build customer loyalty and enhance retention. Our cost-effective, QR code-based solutions drive customer retention and revenue growth for various industries, including Bathware, Plywood,...
-
Customer Success Manager
6 hours ago
Chennai, India Xobin Full timeJob Description ACustomer Success Managerat Xobin ensures that customers achieve their desired goals using the Xobin platform. Initiating the on-boarding of customers. Handle customer concerns with confidence, putting them at ease. This is a client-facing role that involves relationship management, account management, and resolving any emerging problems that...
-
Customer Success Manager
2 days ago
Bengaluru, India Wayground (formerly Quizizz) Full timeJob Description This Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It's a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and...
