Customer Success Manager
3 weeks ago
Job Description This Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It's a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals. What you'll do: - Own the Renewal Process: Proactively manage and drive renewals for your accounts, ensuring a seamless and positive experience to maintain long-term partnerships. - Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions. - Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition. - Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them. - Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives. - Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth. - Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion. Who you are: - 2+ years of customer success experience with US market exposure. - Experience in consumer products in the ed-tech sector is a bonus. - Excellent written communication skills and impeccable grammar. - Working with CRMs such as Salesforce, Gainsight, or Zendesk.
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Customer Success Manager
3 days ago
Bengaluru, India Crest AI Full timeJob Description About the Role We're looking for a Customer Success Manager to drive product adoption, build strong client relationships, and lead long-term success across key accounts. You will be a crucial part of ensuring our D2C and SMB clients scale profitably using our AI-powered planning and automation platform. Role Responsibilities - Own onboarding,...
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Customer Success Manager
3 weeks ago
Bengaluru, India Entrust Full timeJob Description Join us at Entrust At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Get to Know Us Headquartered in Minnesota, Entrust is an industry...
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Customer Success Manager
3 days ago
Bengaluru, India Exotel Full timeJob Description About Us Exotel is a customer conversation platform that believes in the power of exceptional customer experience. Our omnichannel contact center, Communication API suite, and Conversational AI come together to create a platform that delivers Connected Customer Conversations at unprecedented scale, speed, and ubiquity. We believe that...
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Customer Success Manager
3 weeks ago
India SponsorCloud Full timeJob Description Location: Remote Working Hours: 6:30 PM 3:30 AM IST (flexible to cover CST & EST time zones) About the Role: We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with...
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Customer Success Manager
4 weeks ago
Bengaluru, India VOIS Full timeJob Description About VOIS VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of...
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Customer Success Manager
4 weeks ago
Chennai, India Avow Solutions Inc Full timeJob Description Job Title: Customer Success Manager About the Role We are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to...
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Customer Success Manager
1 week ago
India Meltplan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout MeltPlan MeltPlan is reimagining pre-construction workflows with AI: bringing automation, accuracy, and compliance intelligence into code research, take-offs, estimating, and project planning. Backed by leading investors and industry partners like DPR Construction, we're building the future of construction tech. As we expand adoption of our AI-driven...
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Customer Success Manager
3 weeks ago
India Woliba Full timeWhy Join Woliba At Woliba we re redefining the way organizations approach People Operations and employee wellbeing Our all-in-one SaaS platform brings together HR engagement and wellness tools into a single modular solution that empowers companies to create thriving workplace cultures When you join Woliba you re not just joining a tech company you re joining...
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Customer Success Manager
2 weeks ago
India SkanAI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking a highly skilled and customer-focused POC Success Manager to own and execute end-to-end delivery of proof-of-concept (POC) engagements with prospective and strategic customers. This role is critical in demonstrating the value of our product through tailored use cases, working in close collaboration with Sales, Product, and Engineering teams....
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Customer Success Manager
5 days ago
Bengaluru, India Bik.ai Full timeJob Description At BIK, we are wanting to scale up to meet our exponential growth in # of Brands. - Currently, have a small team of 3 CSMs - These eCommerce Brands come from across geographies like India, UK, US, UAE, Singapore & more. - We are looking to add our 4th CSM to handle a diverse set of clients. - BIK is doubling the # of brands every quarter, and...
