Customer Success Manager

15 hours ago

India Meltplan Full time ₹ 9,00,000 - ₹ 12,00,000 per year
About MeltPlan

MeltPlan is reimagining pre-construction workflows with AI: bringing automation, accuracy, and compliance intelligence into code research, take-offs, estimating, and project planning. Backed by leading investors and industry partners like DPR Construction, we're building the future of construction tech.

As we expand adoption of our AI-driven code compliance platform, we're looking for Customer Success Managers (CSMs) with backgrounds in architecture / civil engineering who can guide customers through complex building codes, ensure success in implementation, and become trusted advisors in their compliance journey.

Role Overview

As a CSM at MeltPlan, you will be the bridge between our cutting-edge technology and our customers' real-world compliance challenges. You'll combine technical expertise in construction codes with customer-facing skills to ensure customers derive maximum value from the Melt Code tool.

This is not a traditional support role: it's a blend of research, applied code knowledge, and customer success strategy.

Key Responsibilities
  • Onboarding & Training: Lead onboarding sessions for new customers, ensuring they understand how to research and apply building/fire/plumbing codes using Melt Code.

  • Code Research: Act as a subject-matter guide, help customers navigate IBC, IRC, IFC, NFPA, and state-specific codes (e.g., California Building Code) to answer jurisdictional compliance questions.

  • Customer Advocacy: Serve as the voice of the customer internally by identifying pain points and collaborating with product/engineering to improve workflows.

  • Knowledge Enablement: Develop and share best practices, code checklists, and training resources tailored to customer needs.

  • Success Planning: Build relationships with AEC customers (GCs, architects, engineers, owners) to ensure adoption, retention, and measurable outcomes.

  • Issue Resolution: Triage escalations with empathy and technical accuracy, guiding customers through code-related challenges.

What We're Looking For Must-Haves:
  • Degree in Architecture, Civil Engineering, Construction Management, or related field.
  • Excellent communication skills: capable of simplifying technical code language for customers.
  • Customer-oriented mindset with proven ability to build trust and relationships.
  • Curiosity, problem-solving drive, and adaptability in a fast-moving startup environment.
  • Previous experience in customer success, consulting, or technical support
Nice-to-Haves:
  • Strong working knowledge of building/fire codes (IBC, NFPA, local/state codes) and ability to research jurisdictional variations.

  • Familiarity with BIM, take-offs, estimating tools, or digital code libraries.

  • Experience with SaaS platforms and customer lifecycle management tools.

Why MeltPlan?
  • Shape the future of AI in construction compliance.

  • Work with top AEC firms and owners on high-impact projects.

  • Be part of a mission-driven, fast-scaling startup backed by industry leaders.

  • Competitive compensation, stock options, and growth opportunities.

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