Customer Success Manager
14 hours ago
Job Description ACustomer Success Managerat Xobin ensures that customers achieve their desired goals using the Xobin platform. Initiating the on-boarding of customers. Handle customer concerns with confidence, putting them at ease. This is a client-facing role that involves relationship management, account management, and resolving any emerging problems that our customer accounts might face. Account Management: - Manage a portfolio of clients, acting as their primary point of contact for client inquiries, issues, and escalations. - Understand the unique needs and goals of each client and tailor solutions accordingly. - Proactively monitor customer accounts and usage to identify opportunities for improvement. - Build and maintain strong, trust-based relationships with stakeholders. Customer Retention Strategy: - Develop and implement customer retention strategies, including risk assessment and mitigation plans. - Proactively identify and address potential churn risks and customer concerns. - Collaborate with cross-functional teams to enhance customer experience and product adoption. Product Knowledge: - Stay up-to-date with the company's products/services and industry trends. - Educate customers on new features, updates, and best practices to maximize their benefits. Data Analysis and Reporting: - Analyze customer data, feedback, and usage patterns to identify trends and opportunities. - Monitor and report on key customer success metrics, such as customer satisfaction (CSAT), Net Promoter Score (NPS), and retention rates. - Provide insights and recommendations to senior management based on data analysis. Experience: Minimum 12 years of experience in Customer Success/client-facing role.
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Customer Success Manager
6 days ago
Chennai, India Avow Solutions Inc Full timeJob Description Job Title: Customer Success Manager About the Role We are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to...
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Customer Success Manager
6 days ago
Chennai, India FULL Creative Full timeJob Description We are looking for a Customer Success Manager with 3 - 5 years of experience in the B2B SaaS industry. As a Customer Success Manager, you will play a crucial role in ensuring that our customers realize the full potential of our solutions. You will lead them through a comprehensive onboarding process, build and maintain strong relationships...
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Customer Success Manager
1 week ago
India BrightEdge Full timeJob Description About BrightEdge BrightEdge is the global leader in AI-powered SEO and content performance marketing, helping enterprises transform online visibility into measurable business impact. As the gold standard in SEO data, our platform unifies deep technical analysis, research, recommendations, scaled reporting, and automationpowering success for...
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Customer Success Manager
2 days ago
India SponsorCloud Full timeJob Description Location: Remote Working Hours: 6:30 PM 3:30 AM IST (flexible to cover CST & EST time zones) About the Role: We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with...
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Customer Success Manager
7 days ago
Chennai, Tamil Nadu, India Avow Solutions Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Customer Success ManagerAbout the RoleWe are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to drive customer...
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Customer Success Manager
2 weeks ago
India Meltplan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout MeltPlan MeltPlan is reimagining pre-construction workflows with AI: bringing automation, accuracy, and compliance intelligence into code research, take-offs, estimating, and project planning. Backed by leading investors and industry partners like DPR Construction, we're building the future of construction tech. As we expand adoption of our AI-driven...
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Customer Success Manager
2 days ago
India Woliba Full timeWhy Join Woliba At Woliba we re redefining the way organizations approach People Operations and employee wellbeing Our all-in-one SaaS platform brings together HR engagement and wellness tools into a single modular solution that empowers companies to create thriving workplace cultures When you join Woliba you re not just joining a tech company you re joining...
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Customer Success Manager
4 weeks ago
India SkanAI Full timeWe are seeking a highly skilled and customer-focused POC Success Manager to own and execute end-to-end delivery of proof-of-concept (POC) engagements with prospective and strategic customers. This role is critical in demonstrating the value of our product through tailored use cases, working in close collaboration with Sales, Product, and Engineering teams....
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Customer Success Manager
2 weeks ago
India SkanAI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking a highly skilled and customer-focused POC Success Manager to own and execute end-to-end delivery of proof-of-concept (POC) engagements with prospective and strategic customers. This role is critical in demonstrating the value of our product through tailored use cases, working in close collaboration with Sales, Product, and Engineering teams....
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Customer Success Manager
1 week ago
Chennai, Tamil Nadu, India, Tamil Nadu Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
