Customer Success Manager

3 weeks ago


India SponsorCloud Full time

Job Description Location: Remote Working Hours: 6:30 PM 3:30 AM IST (flexible to cover CST & EST time zones) About the Role: We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with GoHighLevel (GHL) in either Customer Support or Customer Success roles. Key Responsibilities: - Onboard new clients and drive product adoption across the platform. - Proactively engage with customers throughout their lifecycle to ensure seamless product experiences. - Manage the top 100 customers, providing VIP support and focusing on churnprevention. - Lead knowledge management initiatives to enhance internal and customer-facing resources. - Identify at-risk customers, analyze challenges, and implement strategies to improve retention. - Conduct targeted training sessions and webinars to bridge product knowledge gaps. - Keep customers informed about new product releases and ensure effective adoption. - Gather customer feedback to enhance the platform and collaborate with development teams. - Develop an account expansion pipeline to maximize customer lifetime value. - Drive customer marketing initiatives to strengthen engagement and advocacy. Qualifications & Skills: - 2-5 years of experience in US-based Customer Success roles (preferred). - Experience in subscription-based SaaS is highly desirable. - Strong communication and relationship management skills. - Technical proficiency to understand and support product usage. - Experience with GoHighLevel (GHL) is mandatory. - Strong organizational skills and accountability. - Ability to understand customer concerns and troubleshoot effectively. - Quick learner, able to adapt to product updates and changes. - Flexibility to work in shifts covering CST & EST time zones. Important: Apply only if you have prior experience supporting GoHighLevel product and features.



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