
Customer Success Manager
3 hours ago
Job Description Location: Remote Working Hours: 6:30 PM 3:30 AM IST (flexible to cover CST & EST time zones) About the Role: We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with GoHighLevel (GHL) in either Customer Support or Customer Success roles. Key Responsibilities: - Onboard new clients and drive product adoption across the platform. - Proactively engage with customers throughout their lifecycle to ensure seamless product experiences. - Manage the top 100 customers, providing VIP support and focusing on churnprevention. - Lead knowledge management initiatives to enhance internal and customer-facing resources. - Identify at-risk customers, analyze challenges, and implement strategies to improve retention. - Conduct targeted training sessions and webinars to bridge product knowledge gaps. - Keep customers informed about new product releases and ensure effective adoption. - Gather customer feedback to enhance the platform and collaborate with development teams. - Develop an account expansion pipeline to maximize customer lifetime value. - Drive customer marketing initiatives to strengthen engagement and advocacy. Qualifications & Skills: - 2-5 years of experience in US-based Customer Success roles (preferred). - Experience in subscription-based SaaS is highly desirable. - Strong communication and relationship management skills. - Technical proficiency to understand and support product usage. - Experience with GoHighLevel (GHL) is mandatory. - Strong organizational skills and accountability. - Ability to understand customer concerns and troubleshoot effectively. - Quick learner, able to adapt to product updates and changes. - Flexibility to work in shifts covering CST & EST time zones. Important: Apply only if you have prior experience supporting GoHighLevel product and features.
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Customer Success Manager
1 week ago
India BrightEdge Full timeJob Description About BrightEdge BrightEdge is the global leader in AI-powered SEO and content performance marketing, helping enterprises transform online visibility into measurable business impact. As the gold standard in SEO data, our platform unifies deep technical analysis, research, recommendations, scaled reporting, and automationpowering success for...
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Customer Success Manager
1 week ago
India Meltplan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout MeltPlan MeltPlan is reimagining pre-construction workflows with AI: bringing automation, accuracy, and compliance intelligence into code research, take-offs, estimating, and project planning. Backed by leading investors and industry partners like DPR Construction, we're building the future of construction tech. As we expand adoption of our AI-driven...
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Customer Success Manager
2 weeks ago
India Revinate Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRevinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate's Direct Booking Platform helps capture, convert and retain guests...
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Customer Success Manager
4 days ago
Chennai, India Avow Solutions Inc Full timeJob Description Job Title: Customer Success Manager About the Role We are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to...
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Customer Success Manager
3 weeks ago
India SkanAI Full timeWe are seeking a highly skilled and customer-focused POC Success Manager to own and execute end-to-end delivery of proof-of-concept (POC) engagements with prospective and strategic customers. This role is critical in demonstrating the value of our product through tailored use cases, working in close collaboration with Sales, Product, and Engineering teams....
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Customer Success Manager
2 weeks ago
India SkanAI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking a highly skilled and customer-focused POC Success Manager to own and execute end-to-end delivery of proof-of-concept (POC) engagements with prospective and strategic customers. This role is critical in demonstrating the value of our product through tailored use cases, working in close collaboration with Sales, Product, and Engineering teams....
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Customer Success Manager
4 hours ago
India Woliba Full timeWhy Join Woliba At Woliba we re redefining the way organizations approach People Operations and employee wellbeing Our all-in-one SaaS platform brings together HR engagement and wellness tools into a single modular solution that empowers companies to create thriving workplace cultures When you join Woliba you re not just joining a tech company you re joining...
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Customer Success Manager
4 weeks ago
Hyderabad, India Magnitude Software Ind Pvt.Ltd Full timeJob Description Job Description Core Responsibilities Trusted Advisor & Relationship Management - Act as the primary point of contact and strategic advisor for enterprise customers. - Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. - Lead structured renewal discussions, QBRs...
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Customer Success Manager
2 weeks ago
Delhi, India Genefied Full timeJob Description Job description Company Description Genefied is a B2B vertical SAAS company that provides innovative loyalty solutions for consumer brands, helping them build customer loyalty and enhance retention. Our cost-effective, QR code-based solutions drive customer retention and revenue growth for various industries, including Bathware, Plywood,...
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Customer Success Manager
3 weeks ago
India VWO Full timeJob Description Wingify is an India-based, fast-growing software company that makes globally admired technology products. Our flagship product, VWO Experience Optimization Platform, is loved by thousands of businesses and users across 90+ countries. The customer list includes brands like Microsoft, Lenovo, Walt Disney, Target, eBay, and Ubisoft. As part of...