Customer Success Manager

3 weeks ago


Bengaluru India Crest AI Full time

Job Description About the Role We're looking for a Customer Success Manager to drive product adoption, build strong client relationships, and lead long-term success across key accounts. You will be a crucial part of ensuring our D2C and SMB clients scale profitably using our AI-powered planning and automation platform. Role Responsibilities - Own onboarding, engagement, and retention for D2C and SMB clients. - Drive adoption of new product capabilities. - Collaborate across product and delivery as the voice of the customer. - Track key success metrics and ensure platform utilization. - Proactively manage risk and solve issues. Required Qualifications - 2+ years in SaaS customer success or account management. - Brand side supply chain experience is a must. - Strong communication and problem-solving skills. - High ownership mindset, comfortable in fast-paced environments. Preferred Qualifications - Exposure to AI/ML-led products is a plus. - Experience with strategic clients is preferred. Good to Have - Familiarity with the D2C and SMB commerce ecosystems. - A data-driven approach to tracking and improving client success.



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