Customer Success Manager
18 hours ago
We're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up. That means we're looking for builders who thrive in environments with minimal structure, is excited by the idea of building infrastructure and breathing life into it through direct execution.This would not be the right role for someone who considers themselves a maintainer. If you’re most comfortable stepping into a position with established systems, detailed playbooks, and clearly defined routines to follow, this won’t be the environment where you’ll thrive.Here's some of the key responsibilities for this role:Lead new customer onboarding and ensure a smooth go-live experience.Train customers on how to use our products effectively to improve their business performance.Build strong, long-term relationships with customers and serve as their primary point of contact.Monitor product usage and campaign performance to drive adoption and results.Identify and resolve risks before they impact satisfaction or retention.Partner with Sales and Marketing to renew and expand accounts through upsell and cross-sell opportunities.Conduct regular check-ins and performance reviews to showcase ROI.Gather customer feedback and collaborate with Product and Engineering on improvements.Develop and refine Customer Success playbooks, onboarding guides, and lifecycle processes.Contribute to the overall growth a structure of the Customer Success Department.Candidates who meet this criteria are eligible for this role:We require a minimum of 24 months of prior experience working in SaaS Customer Success.Must be located and authorized to work in the United States or Canada. This is a remote role, but we’re seeking someone who plans to work consistently from a single location, such as a dedicated home office.Must be outgoing, professional, and an exceptional communicator — both verbally and in writing.Is willing (and has no barriers preventing them from) putting in extra time when needed to achieve excellent results. This role requires someone who isn't afraid of working past 5 PM if the task at hand requires it. While we strongly value work-life balance, our focus is on results, not hours—what matters most is achieving great outcomes.
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Customer Success Manager
18 hours ago
India Gleantap Full timeCompany DescriptionGleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention.Role DescriptionThis is a full-time remote role for a Customer...
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Customer Success Manager
2 weeks ago
India MeltPlan Full timeJob Description Apply here: https://job-boards.greenhouse.io/meltplan/jobs/4033030009 About MeltPlan MeltPlan is reimagining pre-construction workflows with AI: bringing automation, accuracy, and compliance intelligence into code research, take-offs, estimating, and project planning. Backed by leading investors and industry partners like DPR Construction,...
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Manager, Customer Success
2 days ago
Hyderabad, India Magnitude Software Ind Pvt.Ltd Full timeJob Description Job Description The Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities,will be responsible for Customer Success team in India .You will proactively engage with our customers to ensure they realize value from our products and solutions,...
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Manager, Customer Success
13 hours ago
Hyderabad, India insightsoftware Full timeJob Description Job Description The Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and...
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Customer Success Manager
3 weeks ago
Pune, India Gsource Technologies LLC Full timeJob Description The ideal Key Account Manager / Customer Success Manager is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our North American customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies....
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Customer Success Manager
1 week ago
Hyderabad, India SellersCommerce Full timeJob Description Location: Hyderabad, TL Experience: 4 to 8 years in customer success roles Role Summary We're looking for a proactive, process-driven Customer Success Manager to own and scale post-sales customer experience across onboarding, retention, and revenue growth. This role is critical in ensuring customer health, reducing churn, and building a...
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Customer Success Manager
3 weeks ago
Bengaluru, India Crest AI Full timeJob Description About the Role We're looking for a Customer Success Manager to drive product adoption, build strong client relationships, and lead long-term success across key accounts. You will be a crucial part of ensuring our D2C and SMB clients scale profitably using our AI-powered planning and automation platform. Role Responsibilities - Own onboarding,...
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Customer Success Manager
2 weeks ago
India Atlan Full time ₹ 1,04,000 - ₹ 1,30,878 per yearData is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we're changing that. As the world's first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining...
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Customer Success Manager
1 week ago
Mumbai, India Zycus Full timeJob Description About Us Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite....
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Customer Success Manager
4 weeks ago
Pune, India Aims Digital LLC - Learning solutions Full timeJob Description About Aims Digital Aims Digital designs digital learning experiences that immerse, educate, and transform. With over two decades serving 100+ companies (including several Fortune 500), Aims delivers custom eLearning, rapid course authoring, immersive content, legacy content modernization, mobile learning, gamification, and visual...
